Sales Associate

Azadea Group; Abu Dhabi Emirate; On-site; AED 60,000 - 90,000; Full time

Job summary

Azadea Group on the Abu Dhabi shop floor is seeking a Sales Associate to deliver exceptional customer service, greet customers, and assist promptly to meet needs. You will drive sales through up-selling, manage stock receiving, and ensure shelves and displays reflect brand standards.

The role also involves handling transactions accurately, coordinating displays, and communicating stock issues to managers to minimize gaps and lost sales.

Qualifications

• Fluency in English is required.
• Proficiency in MS Office applications.
• High school diploma or equivalent.

Responsibilities

• Greet customers and assist promptly to meet their needs.
• Engage in up-selling and cross-selling to boost sales.
• Manage receiving process and maintain stock accuracy; report issues.
• Arrange and replenish shelves; maintain cleanliness and brand image.
• Handle cash registers and customer transactions accurately.
• Coordinate displays based on sales trends and promotions.
• Notify managers about unavailable or underperforming products.

Skills

Fluent English

Education

High school degree

Tools

MS Office

Job description

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

Responsibilities

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

Qualifications

• Fluency in English
• Proficiency in MS Office
• High school degree.
• Zero to one years of experience in a similar role.

Specific Expertise

• Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.