Sales Assistant - Toys Retail Operations

AlFuttaim; Abu Dhabi; On-site; AED 33,000 - 58,000; Full time

Job summary

Al-Futtaim Retail is hiring a Sales Assistant in Abu Dhabi Emirate, United Arab Emirates for Toys R Us. The role focuses on customer service, sales generation, cashiering, and store operations to create an engaging in-store experience.

You will help customers with product information, process transactions efficiently, and maintain store standards throughout daily operations. The position emphasizes energetic interaction, clear communication, and the ability to support customers during their

Qualifications

• Requires high school diploma or equivalent.
• 1-2 years of retail sales experience preferred.
• Excellent customer service and communication skills required.
• Proficiency with CAD and design tools (AutoCAD, SketchUp, Illustrator, Photoshop) is a plus.

Responsibilities

• Welcome customers promptly with a friendly and professional approach.
• Provide current information about products and options to assist purchasing decisions.
• Process transactions accurately and handle cash at the cash wrap.
• Maintain store cleanliness and visual presentation to align with standards.
• Support store operations and contribute to a welcoming retail environment.

Skills

Customer service

Interpersonal skills

Verbal communication

Cash handling

Organisational skills

Store presentation

CAD/Design tools

Education

High School Diploma

Tools

AutoCAD

SketchUp

Illustrator

Photoshop

Job description

Sales Assistant - Toys Retail Operations Job Snapshot

Role: Sales Assistant Location: Abu Dhabi Emirate, United Arab Emirates Industry: Retail Function: Sales-Retail Experience: 1-2 years of retail sales experience Job Type: Full Time Position Overview Al-Futtaim Retail is hiring a Sales Assistant in Abu Dhabi Emirate, United Arab Emirates for a Retail opportunity with Toys R Us focused on customer service, sales generation, cashiering, and store operations. The role supports an engaging in-store experience by helping customers with product information, processing transactions efficiently, and maintaining strong standards of cleanliness and visual presentation. The Sales Assistant will combine front-line customer interaction with daily operational responsibilities. Success requires an energetic approach, good communication, attention to store standards, and the ability to support customers throughout their visit.

Job Details

Country: United Arab Emirates City: Abu Dhabi Emirate Industry: Retail Function: Sales-Retail Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Customer Service and Product Support

• Welcome customers promptly with a friendly and professional approach.
• Provide relevant and current information about products.
• Help customers understand available options and make informed purchasing decisions.
• Respond to customer requirements throughout the shopping experience.
• Maintain positive and courteous interactions on the sales floor.
• Thank customers for visiting the store and invite them to return.

Sales and In-Store Experience

• Support sales through active customer engagement and attentive service.
• Create a positive first impression through an energetic attitude and professional presentation.
• Provide timely assistance to customers in designated service areas.
• Identify appropriate opportunities to recommend additional products or services.
• Follow the required dress code and store service standards.
• Contribute to a welcoming and customer-focused retail environment.

Cashiering and Transactions

• Provide efficient service at the cash wrap.
• Process customer transactions accurately.
• Offer gift cards where appropriate.
• Capture customer information in the designated database.
• Keep the cashier area clean, organised, and ready for customer service.
• Follow established procedures when handling transactions.

Store Standards and Presentation Maintaining a clean and visually appealing store is an important part of the position. The Sales Assistant will complete housekeeping activities assigned by store management and help ensure that merchandise and customer areas remain organised. The role also supports visual presentation standards and the overall condition of the store throughout daily operations.

Required Skills

• Excellent customer service and interpersonal skills.
• Good verbal communication skills.
• Ability to engage positively with customers.
• Ability to handle cash transactions efficiently.
• Strong organisational skills.
• Ability to maintain store cleanliness and presentation standards.
• Ability to use design applications such as AutoCAD, SketchUp, Illustrator, or Photoshop.
• Physical capability to work in an active retail environment.

What Qualifies You for the Role

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Previous experience in a customer-focused retail environment is preferred.
• Proficiency with CAD and design applications such as AutoCAD, SketchUp, Illustrator, or Photoshop for creating visuals and plans.
• Good verbal communication skills.
• Ability to perform some heavy lifting.
• Ability to stand for a minimum of 8 hours.

About Al-Futtaim Retail

Al-Futtaim Retail operates across MENA and Southeast Asia and works with international retail brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its portfolio also includes Toys R Us operations in the region. The business combines established retail operations with investment in digital innovation, customer experience, AI capabilities, and loyalty platforms while supporting a workforce representing more than 100 nationalities across over 10 countries.