Sales Assistant - Dubai

Golden Goose Group; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Golden Goose Group is seeking a Sales Assistant (Style Maker) to introduce customers to the Golden world, craft personalized looks, and build lasting relationships in our Dubai store.

You will guide clients through the sales process, provide product insights, and drive up-selling and cross-selling while maintaining brand standards and a premium customer experience.

Qualifications

• Fluency in English.
• 1-3 years of luxury retail experience.
• Self-motivation with positive attitude and professional selling techniques.
• Good customer focus with presentation, interpersonal and communication skills.
• Ability to monitor industry trends and local market knowledge.

Responsibilities

• Assist customers in expressing their personality through dream looks and contribute to store objectives.
• Provide product insights and implement up-selling and cross-selling strategies.
• Build and sustain relationships through omnichannel engagement and personalized offers.
• Contribute to store presentation and ensure brand image standards in displays.
• Assist with opening/closing, inventory, and GDPR & health & safety compliance.
• Utilize Golden App, Sales Force, Xstore and Stealth to enhance processes and engagement.

Skills

Upselling

Cross-selling

Interpersonal skills

Presentation skills

Selling techniques

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Dubai

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.