Sales Assistant - Abu Dhabi The Grove

Golden Goose; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Golden Goose in Abu Dhabi is seeking a passionate Sales Assistant (Style Maker) to introduce clients to the Golden world and craft personalized total looks that reflect their personality and heritage. You will drive high client satisfaction through a compelling Golden narrative and exceptional service.

Role involves upselling, improving store presentation, and utilizing digital tools to engage customers across channels, while maintaining GDPR and safety standards.

Qualifications

• Fluency in English; additional languages a plus.
• 1–3 years of experience in luxury retail.
• Strong presentation, interpersonal and communication skills.

Responsibilities

• Assist customers in expressing their personality and crafting their dream looks to support store objectives and customer satisfaction.
• Provide product insights, upsell and cross-sell to clients.
• Cultivate and sustain relationships with clients, leveraging omnichannel communication and personalized offers.
• Ensure store presentation aligns with brand image and standards; maintain store visuals.
• Assist with opening/closing, inventory management, and GDPR and health & safety compliance.
• Use digital tools (Golden App, Sales Force, Xstore, Stealth) to enhance business processes and customer engagement.

Skills

Customer focus

Presentation skills

Interpersonal skills

Communication skills

Team player

Adaptability

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

Essential Duties And Responsibilities

• Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 Years Of Relevant Experience In Luxury Retail

• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
• Flexibility to adapt to the evolving needs of the business and our customers
• Strong team player

Location: Abu Dhabi The Grove

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness

We encourage applications from individuals of all backgrounds, experiences and perspectives.

Because people are at the heart of everything we do.