Sneaker Maker - Abu Dhabi The Grove

Golden Goose Group; Abu Dhabi; On-site; AED 48,000 - 64,000; Full time

Job summary

Golden Goose Group in Abu Dhabi's The Grove invites a creative Sneaker Maker to co-create personalized GG products with clients, transforming ideas into distinctive pieces while upholding the brand's storytelling.

You will guide customers through the co-creation journey, support sales with cross-selling, register clients on the Golden App, and help maintain store operations, compliance, and visual standards.

Qualifications

• Fluency in English; additional languages a plus.
• Retail or customer service experience preferred.
• Strong problem solving and time management.
• Artistic drawing skills (markers, watercolor, acrylic; basic sewing).
• Empathy, communication and teamwork.
• Flexibility to adapt to evolving business and customers.
• High school degree; design background preferable.
• Location: Abu Dhabi The Grove.

Responsibilities

• Co-create personalized GG products with clients using drawing techniques.
• Guide clients through a co-creation experience, upholding brand values.
• Support sales with cross-selling and up-selling; assist pre- and post-sale activities.
• Register customers on Golden App for segmentation.
• Maintain the co-creation area per visual merchandising standards.
• Assist store operations: opening/closing, inventory, GDPR and safety compliance.
• Use IT tools to enhance engagement: Golden App, Salesforce, Xstore, Stealth.

Skills

Sales experience

Problem solving

Time management

Empathy

Communication

Team attitude

Artistic drawing

Hand-drawings

Education

High school diploma (design field preferable)

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)
• Location: Abu Dhabi The Grove

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.