Sales Administrator

Gargash Motors & General Trading; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Sales Administrator position at Gargash Motors & General Trading provides essential admin support to the sales team and manages customer documentation. You will process sales transactions and ensure accurate handling of sales-related tasks.

Responsibilities include file management, contract processing, and coordinating vehicle orders, deliveries, and financing with the finance department. Strong MS Office and CRM skills, plus attention to detail, are essential.

Qualifications

• Minimum 1–3 years in a similar administrative/sales support role (automotive preferred).
• Experience handling customer documentation and sales contracts.
• Strong MS Office skills and familiarity with dealership software.

Responsibilities

• Assist the sales team with scheduling, reports, and inquiries.
• Support vehicle ordering, delivery coordination, and customer follow-up.
• Prepare, review, and process contracts and related documents.
• Maintain organized electronic and physical files for sales transactions and customers.

Skills

MS Office

CRM systems

Organizational skills

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate or Bachelor’s degree in Business Administration/Marketing

Tools

CRM software

MS Office

Job description

The Sales Administrator is responsible for providing administrative support to the sales team, managing customer documentation, processing sales transactions, and ensuring accurate and efficient handling of sales-related tasks.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Assist the sales team with administrative tasks, including scheduling appointments, preparing sales reports, and handling customer inquiries.
• Provide support during the vehicle sales process, including vehicle ordering, delivery coordination, and customer follow-up.
• Prepare, review, and process sales contracts, purchase agreements, and other related documentation.
• Ensure all documentation is accurate, complete, and compliant with company policies and regulatory requirements.
• Maintain organised and up-to-date electronic and physical files for all sales transactions and customer records.
• Serve as the primary point of contact for customers throughout the sales process, addressing any questions or concerns promptly and professionally.
• Follow up with customers post-sale to ensure satisfaction and address any issues or service needs.
• Coordinate with the finance department to facilitate the processing of financing and trade-in transactions.
• Monitor and manage the dealership’s inventory levels, ensuring that vehicles are accurately tracked and reported.
• Assist with vehicle ordering, receiving, and preparation for sale, including coordinating with suppliers and the service department.
• Prepare and update inventory reports and assist in the planning of inventory levels based on sales trends and forecasts.
• Generate and analyse sales reports, including daily, weekly, and monthly sales performance metrics.
• Provide insights and recommendations to the sales team and management based on sales data and trends.
• Prepare reports on inventory status, customer interactions, and sales pipeline activities.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Assist with office management tasks such as ordering supplies, coordinating with service providers, and maintaining office equipment.
• Support the implementation of sales promotions, events, and marketing initiatives.
• Ensure compliance with policies, industry regulations, and legal requirements related to sales and documentation.
• Conduct regular audits of sales records and documentation to ensure accuracy and consistency.
• Address and resolve discrepancies or issues related to sales transactions and customer accounts.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTS

MINIMUM REQUIRED EXPERIENCE

• A minimum of 1-3 years working experience in a similar role.
• Proven experience in an administrative or sales support role, preferably within the automotive industry.

MINIMUM REQUIRED QUALIFICATION

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

SKILLS ATTRIBUTES

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and dealership management software (e.g., CRM systems)
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team