Receptionist

Gargash Motors & General Trading; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

Gargash Motors & General Trading invites applications for a Receptionist role at its Abu Dhabi dealership. You will be the first point of contact for visitors and customers, greeting them warmly and directing them to the appropriate Sales or Service representative.

You will support Sales, Service and back-office teams with administrative tasks, manage customer data in the DMS, and ensure privacy and accuracy of information while guiding customers through processes and documents.

Qualifications

• 1-3 years of experience in the automotive industry.
• High school diploma.

Responsibilities

• Greet customers and direct them to the appropriate Sales/Service representative.
• Support Sales, Service and back-office colleagues with customer contact and admin tasks.
• Document customer data in the DMS and update vehicle and customer histories.
• Check capacity of advisors and guide customers without appointments to the waiting area.
• Explain data privacy statements and obtain necessary documents from customers.
• Coordinate documents with customers and arrange preliminary orders/workshop orders as needed.

Education

High school diploma

Job description

JOB OVERVIEW

The Receptionist is the first point of contact within the dealership, for visitors and customers and ensures the highest level of Customer Service is provided. This job is responsible to greet customers, determine their needs, and personally transfer the customer to the responsible Sales/Service representative at the dealership.

KEY DUTIES AND RESPONSIBILITIES

• Support colleagues responsible for the Sales, Service, and back-office departments in all customer contact and support processes which includes organisational and administrative tasks.
• Control customer queries and ensure, by means of direct forwarding to the responsible contact person, that these customer queries are processed professionally.
• Receive customer requests, direct customers to the required colleagues and offer alternative, substitute services for customers without appointments.
• Actively offer and introduce the differentiation options for customers without appointments (if these are offered in the dealership).
• Receive and document customer data by using the dealership Dealer Management System (DMS) or databases for customers without appointments.
• Check the capacity of the Certified Service Advisors and assigning them any customers that arrive without appointments. Walk the customer over or direct them to the waiting area.
• Check, update and, where necessary, create new customer information and vehicle-related data in the internal DMS.
• Check for pending service measures and unfinished work for chance customers.
• Check and document data privacy statements from the customer and advising or explaining all necessary in-formation on the data privacy statement.
• Coordinate all necessary documents and discuss these documents with the customer.
• Receive vehicle keys and vehicle documents from the customer.
• Offer active reception with explanation of the benefits.
• When customers arrive without an appointment, support with the filing or a preliminary order or a workshop order as well as to update the vehicle and customer database. This involves opening a preliminary order or a workshop, checking and updating the vehicle and customer history details.

WORK EXPERIENCE

• 1-3 years of experience in the automotive industry

EDUCATIONAL QUALIFICATION

• High school diploma