Sales Administration Associate Analyst - UAE National - Cigna Healthcare

cigna; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a Sales Administration professional to support the sales team in account maintenance, quote handling, and responsive client service. The role emphasizes collaboration with brokers and internal departments to optimize processes and ensure timely delivery of proposals.

Ideal candidates excel in managing multiple tasks, delivering accurate documentation, and communicating effectively.

Qualifications

• Experience supporting a sales team in a fast-paced environment.
• Proven ability to handle high volumes of quotes and requests.
• Strong written and verbal communication skills.

Responsibilities

• Manage quote requests and proposals from the Quote tool for all regions and channels.
• Mailbox and document management; finalize QR by end of day and flag delays.
• Salesforce management, reports and internal calls to keep the team informed.
• Respond to underwriters, brokers and client queries within target turnaround times.
• Support important sales projects and build trust with internal teams and brokers/clients.
• Assist and provide resources to enable team goals and improve internal processes.

Skills

Salesforce

Quote management

Customer service

Communication

Team player

Tools

Quote tool

Job description

Objective: Contributes to the Sales Administration job family in a support capacity. Provides a range of specialist administrative/professional services to a sales organization. Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative

processes and communication to guarantee optimum service to the client

• Working Monday to Friday, ideally in line with UAE and Africa timings.
• To manage quote requests and proposals from Quote tool, for all regions, segment and channels
• Mailbox and document management- Completion of allocated QR by end of day. Keeping the team informed of any delay/challenges, etc.
• Working collaboratively within the support and broader sales team
• Responding to underwriters, broker and client's queries within TAT
• Supporting important sales projects
• Building trust/relationships with internal teams and brokers/clients
• Salesforce management, reports and internal calls
• Actively support other team members and provide resource to enable all team goals to be achieved
• Product mastery to design client proposals and offer the best suited options
• Contribute towards building and improvisation of internal processes and guidelines
• Supporting sales team and enabling them to sell when they are away for meetings
• Business awareness and prioritisation
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary
• Ability to manage high volume of quotes from the regions
• Team player and solution oriented
• Efficiency and Accuracy
• Ability to communicate clearly via phone and email with internal and external partners
• Proactiveness and taking accountability

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.