Sales Administration Associate Analyst - UAE National - Cigna Healthcare

Cigna Health and Life Insurance Company; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a Sales Administration professional to support a regional sales organization with comprehensive administrative services. You will manage quote requests, proposals, Salesforce reports and client communications to ensure maximum service levels for brokers and clients.

The role emphasizes collaboration with internal teams, timely responses within TAT, proactive service, and process improvement, with work Monday to Friday aligned to UAE and

Responsibilities

• Manage quote requests and proposals from the Quote tool for all regions, segments and channels.
• Respond to underwriters, brokers and client queries within the specified turnaround time.
• Support Salesforce management, reports and internal calls.
• Build trust and relationships with internal teams, brokers and clients.

Job description

Objective: Contributes to the Sales Administration job family in a support capacity. Provides a range of specialist administrative/professional services to a sales organization. Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client Working Monday to Friday, ideally in line with UAE and Africa timings. To manage quote requests and proposals from Quote tool, for all regions, segment and channels Mailbox and document management- Completion of allocated QR by end of day. Keeping the team informed of any delay/challenges, etc. Working collaboratively within the support and broader sales team Responding to underwriters, broker and client's queries within TAT Supporting important sales projects Building trust/relationships with internal teams and brokers/clients Salesforce management, reports and internal calls Actively support other team members and provide resource to enable all team goals to be achieved Product mastery to design client proposals and offer the best suited options Contribute towards building and improvisation of internal processes and guidelines Supporting sales team and enabling them to sell when they are away for meetings Business awareness and prioritisation Strong interpersonal skills with good verbal and written communication to internal and external clients. Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary Ability to manage high volume of quotes from the regions Team player and solution oriented Efficiency and Accuracy Ability to communicate clearly via phone and email with internal and external partners Proactiveness and taking accountability.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.