Sales Administration Associate Analyst - Cigna Healthcare

The Cigna Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Cigna Group in Dubai, United Arab Emirates, is seeking a Sales Administration Associate Analyst for Cigna Healthcare to support the sales organization with specialized administrative services. You will assist sales managers with account maintenance and ensure efficient internal processes for optimal client service.

Key responsibilities include handling quotes, mailbox and document management, Salesforce administration, and creating client proposals.

Qualifications

• Ability to manage high volume of quotes from regions.
• Strong written and verbal communication with internal and external clients.
• Provide top-tier customer service with first contact resolution.

Responsibilities

• Manage quote requests and proposals from Quote tool for all regions, segments and channels.
• Handle mailbox and document management, ensuring QR completion by end of day.
• Collaborate within the support and broader sales team to meet goals.
• Respond to underwriters, brokers and clients' queries within target turnaround times.
• Build trust with internal teams, brokers and clients.
• Manage Salesforce, reports and internal calls.
• Support team members to achieve goals and allocate resources as needed.
• Design client proposals using product mastery to offer best options.
• Contribute to improving internal processes and guidelines.
• Support sales team during meetings and when they are away.

Skills

Quote management

Sales support

Customer service

Interpersonal communication

Time management

Team collaboration

Process improvement

Written communication

Proactive accountability

Regional timezone coordination

Tools

Salesforce

Job description

Job Title: Sales Administration Associate Analyst – Cigna Healthcare

Job Location: Dubai, United Arab Emirates

Date Posted: 2 October 2026

Job Reference/ID: 26012025

Job Description / Role:

Contributes to the Sales Administration job family in a support capacity. Provides a range of specialist administrative/professional services to a sales organization. Support the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client.

Key Responsibilities:

• Manage quote requests and proposals from Quote tool, for all regions, segment and channels.
• Handle mailbox and document management, ensuring completion of allocated QR by end of day.
• Work collaboratively within the support and broader sales team.
• Respond to underwriters, broker and client’s queries within TAT.
• Build trust and relationships with internal teams and brokers/clients.
• Manage Salesforce, reports and internal calls.
• Actively support other team members and provide resource to enable all team goals to be achieved.
• Design client proposals using product mastery to offer the best suited options.
• Contribute towards building and improvisation of internal processes and guidelines.
• Support sales team and enable them to sell when they are away for meetings.

Skills Required:

• Business awareness and prioritisation.
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Provide the highest levels of customer service, striving for first contact resolution.
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker.
• Ability to manage high volume of quotes from the regions.
• Team player and solution oriented.
• Efficiency and Accuracy.
• Ability to communicate clearly via phone and email with internal and external partners.
• Proactiveness and taking accountability.
• Working Monday to Friday, ideally in line with UAE and Africa timings.

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

The Cigna Group is an American health company built around two businesses. Evernorth Health Services provides pharmacy benefits, specialty pharmacy, care delivery and behavioural health solutions, while Cigna Healthcare offers medical, dental, vision and supplemental insurance to employers and individuals. It serves customers in the United States and internationally.

Company Industry: Healthcare

Department / Functional Area: Sales

Closing Date: Not mentioned