Sales Admin & Operations Analyst

Cigna Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, invites applications for a Sales Support role in Dubai to assist the sales team with account maintenance, quote processing, and client communications. The successful candidate will manage quotes for SME and corporate channels, handle mail tasks, respond to broker and client queries, and collaborate with internal teams to ensure high-quality service.

Strong communication skills and teamwork are essential to drive efficiency and customer

Responsibilities

• Should be working from Monday to Friday ideally in line with Dubai timings. However we can be flexible depending on the workload and availability
• To manage quote requests and proposals from Quote tool and manual process for all locations and for both SME and corporate team (direct and broker channel)
• Mailbox management- Completion of allocated QR by end of day.
• Working collaboratively within the support and broader sales team
• Responding to underwriters broker and clients queries within TAT
• Supporting important sales projects
• Building trust/relationships with internal teams and brokers/clients
• Salesforce management reports and internal calls
• Product mastery
• Contribute towards building and improvisation of internal processes and guidelines
• Supporting sales team and enabling them to sell when they are away for meetings
• Business awareness and prioritisation
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Provide the highest levels of customer service striving for first contact resolution responding within given timelines written or verbal
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker working within the regional benefits and reaching out to relevant service teams where necessary
• Work well in a team environment.
• Efficiency and Accuracy
• Handling objections which usually happens on multiple brokers/channels
• Proactiveness and taking accountability

Job description

Cigna Healthcare, a division of The Cigna Group, invites applications for a Sales Support role in Dubai to assist the sales team with account maintenance, quote processing, and client communications. The successful candidate will manage quotes for SME and corporate channels, handle mail tasks, respond to broker and client queries, and collaborate with internal teams to ensure high-quality service.

Strong communication skills and teamwork are essential to drive efficiency and customer