Health Insurance Telesales Specialist

Cigna Healthcare; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Cigna Healthcare in Dubai, United Arab Emirates, is seeking a proactive Telesales Associate to handle inbound queries and drive sales through outbound calls on our insurance products. You will work under the Telesales Manager to deliver a smooth, compliant sales process and meet targets in a regulated healthcare environment.

The role emphasizes building relationships with members, accurate record-keeping, and collaborating with cross-functional teams to resolve customer issues while maintaining

Qualifications

• Strong customer focus with ability to identify and solve problems.
• Excellent interpersonal skills.
• Good verbal and written communication.
• 1–2 years’ experience in health industry, insurance background or outbound sales background.
• Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process.
• Regulatory awareness.

Responsibilities

• Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
• Achieve sales targets pre-determined by management
• Communicate regularly with members
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Provide support to less experienced team members
• Identify potential process improvements and make recommendations to Team Leader
• To carry out other ad hoc tasks as required to meet business needs

Skills

Strong customer focus

Excellent interpersonal skills

Good verbal and written communication

Ability to organise prioritise and man

Teamwork

Regulatory awareness

Telemarketing insurance sales inbound

Health industry experience (1–2 yrs)

Tools

Microsoft Office

Job description

Cigna Healthcare in Dubai, United Arab Emirates, is seeking a proactive Telesales Associate to handle inbound queries and drive sales through outbound calls on our insurance products. You will work under the Telesales Manager to deliver a smooth, compliant sales process and meet targets in a regulated healthcare environment.

The role emphasizes building relationships with members, accurate record-keeping, and collaborating with cross-functional teams to resolve customer issues while maintaining