SaaS Support Specialist - Technical & Customer Success

Global Payments; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Medical insurance

25 days annual holiday

Career progression opportunities

Wellbeing initiatives

Office with views on JLT park

Job summary

Como is seeking an organized, analytical and empathetic Support Specialist to assist clients with technical problems in a fast-growing SaaS environment. You will diagnose issues, guide users through steps, and ensure a smooth customer experience while collaborating with Success, Product, and Sales teams.

Requirements include a BS degree in IT/CS and 1–3 years in SaaS support, strong English communication, and a proactive, team-oriented mindset.

Qualifications

• BS degree in Information Technology, Computer Science or equivalent.
• 1–3 years of experience as a technical Support Specialist or similar CS role in SaaS or cloud apps.
• Knowledge of operating systems, web services and APIs.
• Ability to troubleshoot complex software issues; comfortable with Postman or Kibana is a plus.

Responsibilities

• Provide prompt and effective support to customers.
• Diagnose and resolve technical issues with guided troubleshooting steps.
• Maintain deep knowledge of the SaaS platform and its updates.
• Guide and train customers on using the product effectively.
• Escalate complex issues and follow up until resolution.

Skills

Problem-solving

English proficiency

Troubleshooting

Technical knowledge

Education

BS degree in Information Technology or Computer Science

Tools

Postman

Kibana

Job description

Como is seeking an organized, analytical and empathetic Support Specialist to assist clients with technical problems in a fast-growing SaaS environment. You will diagnose issues, guide users through steps, and ensure a smooth customer experience while collaborating with Success, Product, and Sales teams.

Requirements include a BS degree in IT/CS and 1–3 years in SaaS support, strong English communication, and a proactive, team-oriented mindset.