SaaS Support Specialist - Data-Driven CRM & Loyalty

Global Payments; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

25 days annual leave

Career progression

Wellbeing programs

Team events

Job summary

Como is a fast-growing company delivering data-driven loyalty and engagement solutions for F&B and retail. We seek a customer-focused Support Specialist to assist clients with technical problems, respond to queries, and ensure a high-quality support experience.

You’ll work with cross-functional teams to resolve issues promptly and contribute to product improvements. The role requires a technical mindset, organizational skills, and a passion for technology and customer service.

Qualifications

• BS degree in Information Technology or Computer Science.
• 1–3 years of SaaS or cloud support experience.
• Knowledge of operating systems, web services and APIs.
• Ability to troubleshoot complex software issues.
• Experience with Postman or Kibana is a plus.
• Strong problem-solving and multitasking skills.
• Excellent written and verbal English communication.

Responsibilities

• Provide prompt and effective support to customers.
• Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
• Maintain a deep understanding of the SaaS platform, including features and updates.
• Guide and train customers on how to use the product effectively.
• Gather and report customer feedback to improve the product and support processes.
• Escalate complex issues to higher-level support or development teams as needed.
• Follow up with customers to ensure issues are fully resolved.
• Contribute to the development and improvement of support processes and documentation.
• Collaborate with Customer Success, Product Development, and Sales to ensure a seamless experience.

Skills

Technical support

Analytical thinking

English communication

Customer service

Education

BS degree in IT or CS

Tools

Postman

Kibana

Job description

Como is a fast-growing company delivering data-driven loyalty and engagement solutions for F&B and retail. We seek a customer-focused Support Specialist to assist clients with technical problems, respond to queries, and ensure a high-quality support experience.

You’ll work with cross-functional teams to resolve issues promptly and contribute to product improvements. The role requires a technical mindset, organizational skills, and a passion for technology and customer service.