SaaS Health Insurance Support Specialist - Remote

Bayzat; Ras Al Khaimah; Hybrid; AED 78,000 - 134,000; Full time

Benefits offered by this job

Remote and hybrid options

Flexible hours

Collaborative culture

Job summary

Bayzat is seeking a Customer Support Agent for its SaaS health insurance platform. You will onboard new customers, document every interaction, and translate complex issues into simple answers in both Arabic and English.

You’ll handle inquiries across multiple channels and escalate recurring problems to the product team. Ideal candidates have 2–4 years of SaaS support experience, strong communication skills, and familiarity with CRM/ticketing systems.

Qualifications

• Experience in customer or technical support in SaaS or health insurance environments.
• Excellent written and verbal communication in English and Arabic.
• Strong problem-solving and analytical skills with independent troubleshooting ability.
• Familiarity with AI tools to draft responses while verifying output before reaching customers.

Responsibilities

• Provide customer support across phone, email, chat and WhatsApp.
• Respond to inquiries and troubleshoot issues per guidelines.
• Document interactions and resolutions in the CRM system.
• Collaborate with product, sales and other teams to resolve concerns.
• Onboard and train new customers on the SaaS platform and health insurance features.
• Stay updated on product changes and industry trends to assist customers effectively.
• Identify recurring issues and suggest long-term improvements to the product team.
• Contribute to knowledge base and self-service improvements.

Skills

Customer support

Arabic & English communication

Problem-solving

AI drafting tools

Empathy

multitasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Help desk / ticketing system

Job description

Bayzat is seeking a Customer Support Agent for its SaaS health insurance platform. You will onboard new customers, document every interaction, and translate complex issues into simple answers in both Arabic and English.

You’ll handle inquiries across multiple channels and escalate recurring problems to the product team. Ideal candidates have 2–4 years of SaaS support experience, strong communication skills, and familiarity with CRM/ticketing systems.