Remote SaaS Support Specialist

Pavago; Dubai; On-site; AED 165,258 - 238,707; Full time

Job summary

Pavago is seeking a Tech Support Specialist to provide top-notch technical support remotely. This role involves troubleshooting across SaaS platforms and internal systems, ensuring excellent customer service during issue resolution.

The ideal candidate will have strong troubleshooting skills and experience in IT support, working effectively in fast-paced environments. You'll be responsible for managing tickets, guiding users, and maintaining thorough documentation. Join Pavago for a chance to grow within technical support.

Qualifications

• 1–2+ years of experience in Technical Support or IT Helpdesk.
• Experience with SaaS support and customer-facing troubleshooting.
• Strong written and verbal English communication.

Responsibilities

• Respond to technical support requests through various platforms.
• Troubleshoot issues affecting users and systems effectively.
• Document troubleshooting steps and escalate complex issues.

Skills

Technical Support

Problem-solving

Customer-Facing Troubleshooting

Strong communication

Attention to detail

Tools

Zendesk

Jira Service Desk

ServiceNow

Freshdesk

Datadog

Splunk

New Relic

Job description

Pavago is seeking a Tech Support Specialist to provide top-notch technical support remotely. This role involves troubleshooting across SaaS platforms and internal systems, ensuring excellent customer service during issue resolution.

The ideal candidate will have strong troubleshooting skills and experience in IT support, working effectively in fast-paced environments. You'll be responsible for managing tickets, guiding users, and maintaining thorough documentation. Join Pavago for a chance to grow within technical support.