Customer Support (Arabic)

WLWHr Ltd; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Work-from-home stipend

Mental health days

Life insurance coverage

Job summary

WLWHr Ltd is hiring an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role. You will respond to inquiries in Arabic and English via phone, chat, or email, resolve issues professionally, and relay information between customers and internal teams to ensure satisfaction.

A background in customer support, strong communication and problem-solving skills, and familiarity with CRM systems are preferred; a reliable internet connection is essential

Qualifications

• Fluent in Arabic and English (spoken and written).
• Customer support experience preferred.
• Strong communication and problem-solving skills.
• Familiarity with CRM/support software.
• Reliable internet for remote work.

Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email.
• Resolve issues accurately and professionally.
• Translate and relay info between customers and internal teams.
• Keep detailed, accurate records of interactions.
• Support a consistently high-quality customer experience.

Skills

Bilingual: Arabic/English

Customer support experience

CRM software

Communication skills

Problem solving

Tools

CRM tools

Job description

We're hiring an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role.

Key Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email
• Resolve issues accurately and professionally
• Translate and relay info between customers and internal teams
• Keep detailed, accurate records of interactions
• Support a consistently high-quality customer experience

Requirements

• Fluent in Arabic and English (spoken and written)
• Customer support experience preferred
• Strong communication and problem-solving skills
• Comfortable with CRM/support software
• Reliable internet for remote work

Benefits

• Work-from-home stipend
• Mental health days
• Life insurance coverage
• Co-working space allowance
• Company-provided laptop and tech