SaaS Engagement Lead – Adoption & Growth

Remotedxb; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Annual bonus

Flexible PTO

Medical, dental, and vision coverage

401K with company match

Life and disability insurance

Job summary

PeopleGrove+CORE Higher Education Group is seeking an experienced Customer Success Manager to drive adoption and engagement for a portfolio of higher education and nonprofit clients in the UAE. You will coach clients on product usage, host office hours, and translate platform capabilities into actionable recommendations.

In this role, you will build scalable engagement strategies, monitor usage metrics, and manage relationships with client administrators and champions, while collaborating with

Qualifications

• 3+ years of experience in higher education, nonprofit, or SaaS customer success.
• Comfortable discussing platform strategy and technical details.
• Strong written and verbal communication skills.
• Organized and able to manage a portfolio of clients.
• Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools.
• Bachelor's degree or equivalent experience.

Responsibilities

• Build and implement scalable engagement strategies to foster user adoption
• Host meetings and office hours to coach clients on product usage and best practices
• Monitor product usage and proactively identify opportunities to deepen adoption
• Build and execute get-well plans for disengaged accounts
• Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations
• Build trusted relationships with client administrators and champions
• Track adoption and engagement metrics and identify risk early
• Partner with Client Strategists to execute annual account strategies

Skills

Communication skills

Organized

CRM tools

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Microsoft Office

Job description

PeopleGrove+CORE Higher Education Group is seeking an experienced Customer Success Manager to drive adoption and engagement for a portfolio of higher education and nonprofit clients in the UAE. You will coach clients on product usage, host office hours, and translate platform capabilities into actionable recommendations.

In this role, you will build scalable engagement strategies, monitor usage metrics, and manage relationships with client administrators and champions, while collaborating with