RTS Audio Systems Engineer — Tech Support & Solutions

Keenfinity; Dubai; Hybrid; AED 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid/mobile working

Job sharing

Job summary

KEENFINITY in the United Arab Emirates (Dubai) invites applications for an RTS System Support Engineer to support customers, resolve technical challenges, and deliver advanced audio and intercom solutions.

The role requires hands-on experience with networking, audio over IP platforms, and ability to explain complex concepts clearly to customers.

We offer a competitive salary, flexible working options including hybrid arrangements, and opportunities for professional growth in a global team.

Qualifications

• Bachelor's degree in Electrical, Network, or Audio Engineering.
• Minimum 2 years of experience in broadcast, live production, media, or professional audio.
• Knowledge of IP-based broadcast, intercom, and Audio over IP technologies.
• Experience supporting complex customer environments from design through implementation.
• Strong understanding of networking principles and audio system integration.

Responsibilities

• Provide technical support and guidance to customers on RTS products and solutions.
• Support the Sales team with technical expertise during customer engagements, project planning, and solution design.
• Review customer intercom system designs and develop complete, scalable, and operational solutions meeting project requirements.
• Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions.
• Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications.
• Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues as required.
• Create and maintain technical documentation, system designs, and signal flow diagrams for customer projects.
• Assist customers with system commissioning, configuration, optimization, and troubleshooting activities.
• Collaborate with Engineering, Product Management, and Sales to ensure successful customer outcomes.

Skills

Technical support

Systems engineering

Broadcast technology

Professional audio

Dante networking

Audio over IP

Networking fundamentals

System design

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Network Engineering

Bachelor's degree in Audio Engineering

Tools

Microsoft Visio

Job description

KEENFINITY in the United Arab Emirates (Dubai) invites applications for an RTS System Support Engineer to support customers, resolve technical challenges, and deliver advanced audio and intercom solutions.

The role requires hands-on experience with networking, audio over IP platforms, and ability to explain complex concepts clearly to customers.

We offer a competitive salary, flexible working options including hybrid arrangements, and opportunities for professional growth in a global team.