RTS System Support Engineer

Keenfinity; Dubai; Hybrid; AED 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid/mobile working

Job sharing

Job summary

KEENFINITY in the United Arab Emirates (Dubai) invites applications for an RTS System Support Engineer to support customers, resolve technical challenges, and deliver advanced audio and intercom solutions.

The role requires hands-on experience with networking, audio over IP platforms, and ability to explain complex concepts clearly to customers.

We offer a competitive salary, flexible working options including hybrid arrangements, and opportunities for professional growth in a global team.

Qualifications

• Bachelor's degree in Electrical, Network, or Audio Engineering.
• Minimum 2 years of experience in broadcast, live production, media, or professional audio.
• Knowledge of IP-based broadcast, intercom, and Audio over IP technologies.
• Experience supporting complex customer environments from design through implementation.
• Strong understanding of networking principles and audio system integration.

Responsibilities

• Provide technical support and guidance to customers on RTS products and solutions.
• Support the Sales team with technical expertise during customer engagements, project planning, and solution design.
• Review customer intercom system designs and develop complete, scalable, and operational solutions meeting project requirements.
• Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions.
• Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications.
• Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues as required.
• Create and maintain technical documentation, system designs, and signal flow diagrams for customer projects.
• Assist customers with system commissioning, configuration, optimization, and troubleshooting activities.
• Collaborate with Engineering, Product Management, and Sales to ensure successful customer outcomes.

Skills

Technical support

Systems engineering

Broadcast technology

Professional audio

Dante networking

Audio over IP

Networking fundamentals

System design

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Network Engineering

Bachelor's degree in Audio Engineering

Tools

Microsoft Visio

Job description

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,000 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology - we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future - boldly, customer-focused and with a strong team spirit.

Job Description

Join our Inspiring Audio Business as an RTS System Support Engineer, where you will play a key role in supporting customers, solving technical challenges, and delivering innovative communication and audio solutions.

Key Responsibilities

• Provide technical support and guidance to customers on RTS products and solutions.
• Support the Sales team with technical expertise during customer engagements, project planning, and solution design.
• Review customer intercom system designs and develop complete, scalable, and operational solutions that meet project requirements.
• Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions.
• Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications.
• Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues through the internal bug reporting process where required.
• Create and maintain technical documentation, system designs, and signal flow diagrams to support customer projects.
• Assist customers with system commissioning, configuration, optimisation, and troubleshooting activities.
• Collaborate closely with Engineering, Product Management, and Sales teams to ensure successful customer outcomes.

Key Skills

• Solid experience in technical support, systems engineering, broadcast technology, professional audio, or a related field.
• Working knowledge of Dante audio networking technology.
• Basic knowledge of trending Audio over IP platforms (AES67, SMPTE 2110 Suite)
• Basic understanding of RTS RVON protocol and IP-based communications systems.
• Familiarity with server virtualisation technologies.
• Strong understanding of networking principles, protocols, and troubleshooting methodologies.
• Good knowledge of audio signal flow and processing.
• The ability to troubleshoot audio signal flow from source to destination.
• Experience creating system layouts and signal flow diagrams using tools such as Microsoft Visio.
• Strong analytical, problem-solving, and communication skills.
• Customer-focused mindset with the ability to explain technical concepts.

Qualifications

• Bachelor's degree in Electrical Engineering, Network Engineering, Audio Engineering, or a related discipline.
• Minimum 2 years of experience in the broadcast, live production, media, communications, or professional audio industry.
• Knowledge of IP-based broadcast, intercom, and Audio over IP technologies.
• Experience supporting complex customer environments and technical projects from design through implementation.
• Strong understanding of networking principles and audio system integration.
• Relevant industry certifications in networking, broadcast technology, or professional audio are an advantage.
• Self-motivated and highly organised, with the ability to independently manage priorities and schedule activities in coordination with customers, Sales, and internal stakeholders.

Additional Information

What You Can Expect

• A challenging role with significant development opportunities in a dynamic, international environment.
• A competitive salary and benefits package, commensurate with experience.
• Ongoing professional and personal development opportunities.

We offer flexible working arrangements, including part-time options, hybrid/mobile working, and job sharing, subject to business requirements. Please feel free to contact us to discuss further.

We are committed to fostering a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, irrespective of gender, age, disability, religion, nationality or ethnic origin.