Rooms Division Manager

AccorHotel; Dubai; On-site; AED 130,000 - 190,000; Full time

Job summary

Novotel Bur Dubai is seeking an experienced Rooms Division Manager to lead Front Office operations and guest services in a luxury Dubai hotel.

The role focuses on team leadership, revenue optimization, and close coordination with Reservations, Housekeeping and Finance to maintain service excellence.

Qualifications

• Diploma in Tourism & Hospitality Management is required.
• Minimum 3 years of relevant front office/rooms division experience.
• Excellent English reading, writing and spoken skills.
• Ability to speak other languages is an advantage.
• Strong MS Office skills including Excel, Word & PowerPoint.

Responsibilities

• Oversee Front Office operations to ensure smooth guest service.
• Lead and develop the Front Office team; recruitment and training.
• Coordinate with Reservations, Housekeeping and Finance to maximize occupancy and revenue.
• Ensure adherence to safety procedures and hotel standards.

Skills

Hospitality

Front Office

Communication

MS Office

English Proficiency

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

Word

PowerPoint

Job description

Novotel Bur Dubai is looking for Rooms Division Manager

Primary Responsibilities

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Interview select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members appearance attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members obtain their feedback rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all food & beverage services outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.

Qualifications :

Profile

Knowledge and Experience

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel Word & PowerPoint

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time