Rooms Controller - Front Office

Minor International; Abu Dhabi; On-site; AED 55,000 - 83,000; Part time

Job summary

Minor International in Abu Dhabi is seeking a Front Office Attendant to assist with guest check-ins, pre-registration, and room allocation according to guest requests. The role requires coordinating with engineering and CID teams and handling reservations and changes efficiently.

The ideal candidate has a college diploma in hotel management, luxury hotel experience, and strong English communication skills, with experience in Front Office Systems. This is a part-time on-site position in the UAE.

Qualifications

• College diploma in hotel management or related field.
• Luxury hotel experience is must.
• Good Communication skills.
• Experience with Front Office Systems.
• Good English skills both written and spoken.

Responsibilities

• Assign room according to guest request and preferences.
• Pre-register designated guests.
• Organize and coordinate check-in / pre-registration procedure for arriving groups.
• Review/ track/ accommodate requests for room / check-out changes when possible.
• Coordinate room moves and communicate it to amenity coordinator and CID team.
• Follow up queue rooms and ensure procedure of placing rooms on queue are adhered by the team.
• Follow all company policies and procedures.

Skills

Communication skills

English language

Education

College diploma in hotel management

Tools

Front Office Systems

Job description

• Assign room according to guest request and preferences
• Pre-register designated guests.
• Organize and coordinate check-in / pre-registration procedure for arriving groups.
• Review/ track/ accommodate requests for room / check-out changes when possible.
• Coordinate room moves and communicate it to amenity coordinator and CID team.
• Communicate status to appropriate team members.
• Confirm reservations and cancellations.
• Review out-of-order and out-of-service rooms daily.
• Generate Engineering reports to follow up on Out of Service rooms.
• Coordinate with Engineering team in assigning plan preventive maintenance rooms.
• Follow up queue rooms and ensure procedure of placing rooms on queue are adhered by the team.
• Allocate showrooms for day use.
• File guest paperwork or documentation.
• Set up / process all guest check-ins/check-outs.
• Perform duplicate reservation checks block rooms.
• Run daily reports.
• Receive record and relay messages accurately completely and legibly.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information protect company assets.
• Anticipate and address guests service needs.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and works with other departments.
• Perform other reasonable job duties as requested.
• Proper action plan when hotel is overbooked.

Qualifications :

• College diploma in hotel management or related field
• Luxury hotel experience is must.
• Good Communication skills
• Experience with Front Office Systems
• Good English skills both written and spoken

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Part-time