Front Office Agent, SIRO One Za abeel

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

KERZNER INTERNATIONAL LIMITED in Dubai seeks a Front Office professional to deliver exceptional guest services. You will handle check-ins and check-outs, assist guests, upsell services, and ensure accurate billing and reporting.

The role requires at least two years in luxury hotels, fluency in English, strong computer skills including Opera, and a passion for hospitality. You will collaborate with housekeeping and finance to maintain standards and guest satisfaction.

Qualifications

• Minimum two years in luxury or boutique hotel Front Office.
• Fluent in English (verbal and written); other languages are a plus.
• Proficient in hospitality guest services and reservations.
• Excellent computer and typing skills; Opera knowledge.

Responsibilities

• Handle check-ins and check-outs per standards.
• Assist guests and resolve queries and complaints.
• Upsell hotel services and report to management.
• Ensure accurate billing, postings and daily cashier reports.
• Coordinate with Housekeeping and Finance to maintain standards.

Skills

Hospitality guest services

Reservations experience

Upselling skills

Cash handling

Tools

Opera

Microsoft Office

Job description

Maintain a strong working relationship with all departments to be able to accomplish their tasks in an efficient manner

Provide information to supervisors and Team Members

Provide immediate assistance to guests

Support handling complaintssettling disputesand resolving grievances and conflicts and reporting to manager

Interact with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction

Record guest issues in the guest response tracking system

Always follow LQA Standards

Focus on guest satisfaction and focus on continuous improvement

Analyse information and evaluate results in order to choose the best solution and solve problems

Ensure compliance with all policies standards and procedures

Participate and contribute to the discussion of the work that affects Front Desk department discuss the ways of service improvement

Follows all necessary steps to achieve results in the Upselling programs

Proceed with check-ins and check-outs when necessary

Assist guests in that process when required

Ensure that passports data collected at the check-in and guest registration is done

Ensure due outs are done in a timely manner

Be fully familiar with the room types applicable rates discount and rates structures and rate policies

Provide necessary reports to Finance department when needed Credit control procedures are strictly adhered to that no bills exceed the stipulated limit without prior approval from the FOH ManagementEnsure compliance with all policies standards and procedures

Maximum room occupancy is ensured in line with the standards policy on rates

Daily check of arrival list making sure all rooms are assigned according to category booked and guest preferences

Close communication is maintained with the housekeeping department on check-outs room moves forecast occupancies

All charges are correctly entered onto the guest s folio and that this is always kept up to date

The float cash and credit card takings for the shift are balanced and the necessary cashier reports completed Declares any overage or shortage on this report

To be very meticulous in completing the daily checklist and check that it has been done during shift handover

To assist with any other duties as required by the Director or another member of the management team

Will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management

Will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills

Must be familiar with the hotel policy on fire hygiene health safety and emergency evacuation and that all staff in the department participates in fire and emergency drills

Must adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within

Is required always to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel s requirements and do not detract from the desired image of the hotel

Will be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position

Minimum two years working in a luxury, or boutique hotel in Front Office department.

Must be proficient in hospitality guest services.

Previous guest service and reservations experience preferred.

Must be fluent in verbal and written English. Other languages are a plus.

Excellent computer and typing skills are required.

Microsoft Office proficiency and Opera.

Excellent listening and comprehension skills required.