Reservations Supervisor | Hotel Experience

AccorHotel; Dubai; On-site; AED 56,000 - 123,000; Full time

Job summary

AccorHotel in Dubai seeks a Reservations Coordinator to manage and process room bookings promptly, ensuring accuracy and adherence to standards. You will monitor room availability, rate integrity, and policy notes, keeping all records current across the group’s properties.

You will train the reservation team on yield principles, handle guest communications, and coordinate with Sales, Credit, and Guest Relations for last‑minute group bookings or stranded guests.

Qualifications

• Experience in hotel reservations or front office.
• Knowledge of yield pricing and inventory control.
• Excellent communication and teamwork.

Responsibilities

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.

Skills

Reservation systems

Yield management

Customer service

Tools

Opera PMS

Job description

Job description

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Provide product knowledge training to the reservation team covering both this hotel and other properties within the group.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Liaise with Guest Relations Officer Duty Assistant Manager Assistant Front Office Manager or Front Office Manager for last‑minute group bookings or stranded passengers.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Additional Information :

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time