Housekeeping Attendant

Dorchester Collection; Dubai; On-site; AED 33,000 - 58,000; Full time

Benefits offered by this job

Flight allowance every 24 months

Shared company accommodation

Company transportation to/from work

Uniform provided with laundry

Job summary

Dorchester Collection Dubai seeks a Housekeeping Attendant to maintain pristine guest rooms, corridors and public areas in our luxury property. You will work closely with team members to deliver exceptional guest experiences, ensure cleanliness, and uphold our We Care values.

The role emphasizes attention to detail, strong communication, and a passion for service in a fast-paced 5-star hotel environment. English is required; Arabic or French are a plus for guest interactions.

Qualifications

• At least 1 year of experience in a similar position in a luxury 5-star hotel.
• High school education is required.
• Strong guest service orientation and attention to detail are essential.

Responsibilities

• Clean guest rooms, corridors, floor public areas and pantries according to hotel standards.
• Verify room condition and report repairs to Supervisor.
• Maintain cleanliness of equipment and pantries.
• Answer guest questions and provide service in a friendly, caring manner.
• Provide turn down service as required.
• Help control guest and cleaning supplies to save costs.
• Update assignments and record guest preferences and maintenance needs.
• Represent Dorchester Collection values through passionate, respectful service.

Skills

Attention to detail

Problem solving

Guest service

Team player

Communication skills

English proficiency

Arabic

French

Education

High school education

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour, and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Housekeeping Attendant at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel to ensure our guests receive nothing but the best experience.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel.
• Help control guest and cleaning supplies to save costs.
• Update assignment once job is completed and record all relevant guest preferences and maintenance.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Attendant, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will be motivated, passionate and commitment.

The items shared are the essence of a day in the life of a Housekeeping Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages such as Arabic, French are a plus.
• You will have a least 1-year experience in a similar position in a luxury 5-star hotel.
• You will have a high school education.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6576

Reference

2026-6576