Room Service Order Taker

Accorhotel; Dubai; Sur place; AED 39 000 - 58 000; Plein temps

Avantages offerts par ce poste

Discounted Accor rates for employees

Learning programs through Accor Academ

Career development across properties

Résumé du poste

Accor in Dubai is seeking an attentive telephone operator for F&B room service coordination. You will ensure calls are answered per standards, connect with the right colleagues, and maintain polished guest interactions. The role supports team efforts in a fast-paced, luxury hospitality environment.

You should have strong communication skills, reliability, and the ability to work under pressure. Prior Micros experience is a plus, with training provided if needed.

Qualifications

• Excellent communication and organizational skills are essential.
• Must be responsible & reliable and work well under pressure in a fast-paced environment.
• Experience as a telephone operator / call centre is a strong asset.
• Previous F&B hotel experience is an asset in a 4-5 star property.

Responsabilités

• Answer all F&B room service order calls as per standards.
• Be aware of daily hotel activities and have knowledge of facilities.
• Maintain professional confidentiality and protect company information.
• Use guest names and address guests appropriately during calls.
• Open and close the check and assist in new openings when needed.

Connaissances

Excellent communication

Organizational skills

Team player

Handle pressure

Telephone operator experience

Micros experience

Outils

Micros

Description du poste

\"Why work for Accor?\"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Ensure all F&B Room Service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
• Be fully aware of the Rixellence for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• To have an excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
• To be well informed about special functions and events held in the hotel on a daily basis.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• When on a phone with a guest, to address a guest (in accordance with the time) either by good morning, good afternoon or good evening.
• Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
• Responsible for opening and closing the check.
• To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
• Full knowledge of menu items
• Clean the order taker’s booth.
• Follows the standard orders of the long stay guests.
• To use guest names whenever appropriate.
• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned. Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

• Minimum 1 year experience in a similar role or experience as a telephone operator / call centre
• Excellent communication and organizational skills
• Must be responsible & reliable
• Work well under pressure in a fast-paced environment
• Must be able to work well in a team environment
• Preferably with previous F&B experience an asset in a 4-5star hotel
• Previous Micros experience an asset, but not required (training provided)

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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