Room Service Order Taker

AccorHotels Middle East; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Employee benefit card offeringDiscount

Learning programs through our Academie

Grow within property and across theAcc

Planet 21 CSR activities

Job summary

AccorHotels Middle East is seeking a guest services associate to handle F&B room service call orders, connect guests with the right team members, and uphold hotel standards. The role requires excellent communication, reliability, and teamwork in a fast-paced environment.

The successful candidate will maintain knowledge of hotel facilities, assist in daily operations, and support confidentiality and professional conduct across departments.

Qualifications

• Excellent communication and organizational skills.
• Must be responsible and reliable.
• Able to work well in a team environment.

Responsibilities

• Ensure all F&B Room Service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
• Perform as per Rixos standards.
• Be fully aware of the daily activities and have product knowledge of all hotel facilities.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• Carry out other reasonable tasks as requested.

Skills

Excellent communication

Organizational skills

Team player

Responsible & reliable

Job description

Job description

Company Description

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Ensure all F&B Room Service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
• Perform as per Rixos standards.
• Be fully aware of the Rixellence for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• To have an excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
• To be well informed about special functions and events held in the hotel on a daily basis.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• When on a phone with a guest, to address a guest (in accordance with the time) either by good morning, good afternoon or good evening.
• Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
• Responsible for opening and closing the check.
• To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
• Full knowledge of menu items
• Clean the order taker’s booth.
• Follows the standard orders of the long stay guests.
• To use guest names whenever appropriate.
• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned. Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

• Minimum 1 year experience in a similar role or experience as a telephone operator / call centre
• Excellent communication and organizational skills
• Must be responsible & reliable
• Work well under pressure in a fast-paced environment
• Must be able to work well in a team environment
• Preferably with previous F&B experience an asset in a 4-5star hotel
• Previous Micros experience an asset, but not required (training provided)

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21