Agent, Reservations

Atlantis Dubai; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Tax-free salary

Health insurance (including dental)

Annual flights home

Employee discounts

Wellbeing programs

Job summary

Atlantis Dubai is seeking an Agent, Reservations to provide world-class guest service over the phone and via email, handling inquiries, orders, and requests for Atlantis Dubai properties.

The ideal candidate has experience in call centers or front office, is fluent in English, and may speak additional languages; Opera PMS experience is a plus. We offer a tax-free salary paid in AED and extensive staff benefits.

Qualifications

• Experience in call center or front office environments.
• Impeccable presentation and guest-service mindset; detail oriented.
• Fluent in English; additional languages preferred (Russian, Arabic, Chinese or French).

Responsibilities

• Assist guests over the phone and via email with reservations and inquiries.
• Respond to incoming calls, take orders, and provide information.
• Troubleshoot issues, answer questions, and handle guest complaints.
• Prepare reports and support the Reservations team.

Skills

Call center experience

Front office experience

Guest relations

Hotel reservations

English fluency

Tools

Opera PMS

Job description

Job description

Agent, Reservations
(21621)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must.Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.