Luxury Room Reservations Specialist

Atlantis Resorts; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Staff discounts across Kerzner/Atlant"

F&B privileges

Wellness programs

Job summary

Atlantis Dubai, The Palm, seeks a Room Reservations Agent to greet and assist guests by phone, provide accurate information, and process reservations. You will support the team with reporting and communications, ensuring a seamless guest experience in a luxury hospitality setting.

The role requires prior front-office or call-center experience, impeccable presentation, and fluency in English; multilingual capabilities (Arabic/Russian/Chinese/French) are highly valued.

Qualifications

• Previous experience in call center or front-office/guest relations environment.
• Excellent personal presentation and attention to detail.
• Fluent English; additional languages (Russian, Arabic, Chinese, French) preferred.

Responsibilities

• Answer guest inquiries and take orders over the phone.
• Assist in preparing reports and supporting the team.
• Respond to incoming calls and emails promptly; handle questions and complaints.

Skills

Customer service

Call center

English fluency

Multilingual

Tools

Opera PMS

Job description

Atlantis Dubai, The Palm, seeks a Room Reservations Agent to greet and assist guests by phone, provide accurate information, and process reservations. You will support the team with reporting and communications, ensuring a seamless guest experience in a luxury hospitality setting.

The role requires prior front-office or call-center experience, impeccable presentation, and fluency in English; multilingual capabilities (Arabic/Russian/Chinese/French) are highly valued.