Retail Supervisor

confidential; Dubai; On-site; AED 67,000 - 123,000; Full time

Job summary

confidential is seeking a motivated Retail Supervisor to oversee daily store operations, lead sales teams, and ensure a high-quality customer experience in a busy UAE retail environment. The ideal candidate will have strong leadership, excellent communication, and a customer-focused mindset, with experience in inventory control, POS systems, and visual merchandising.

You will train new staff, monitor performance, and prepare daily sales and operations reports for management while maintaining

Qualifications

• High school diploma or equivalent is required or an equivalent qualification.
• Experience in retail, sales or store operations preferred.
• Supervisory or team-leading experience is advantageous.
• Excellent communication and interpersonal skills are essential.
• Good understanding of customer service and retail operations.

Responsibilities

• Supervise daily retail activities and ensure smooth store operations.
• Guide, support, and coordinate sales associates and staff.
• Monitor sales performance and help achieve store targets.
• Ensure shelves are stocked, displays neat, and pricing accurate.
• Assist customers with inquiries and product information.
• Monitor stock levels and coordinate replenishment with the inventory team.
• Support stocktaking, audits, and loss-prevention procedures.
• Handle cash, sales transactions, and daily reports where applicable.
• Train new team members on store procedures and customer service standards.
• Maintain store cleanliness, organization, and visual merchandising standards.
• Prepare sales and operational reports for management.
• Ensure compliance with company policies, health and safety procedures.

Skills

Leadership

Customer service

Communication

Staff training

Problem solving

Education

High school diploma or equivalent

Business or retail management qualification

Tools

POS systems

Job description

A reputable company is seeking a motivated and organized Retail Supervisor to oversee daily store operations, support team performance, and ensure an excellent customer shopping experience. This opportunity is suitable for candidates with strong leadership abilities, a customer-focused mindset, and a passion for retail operations.

Key Responsibilities

Supervise daily retail activities and ensure smooth store operations.

Guide, support, and coordinate sales associates and store staff.

Monitor sales performance and assist in achieving store targets.

Ensure shelves are properly stocked, products are displayed neatly, and pricing is accurate.

Assist customers with inquiries, product information, and complaints.

Monitor stock levels and coordinate replenishment with the inventory team.

Support stocktaking, inventory checks, and loss-prevention procedures.

Ensure proper handling of cash, sales transactions, and daily reports where applicable.

Train new team members on store procedures and customer service standards.

Maintain store cleanliness, organization, and visual merchandising standards.

Prepare sales and operational reports for management.

Ensure compliance with company policies, health and safety procedures, and retail standards.

Requirements

High school diploma or equivalent; a qualification in business or retail management is an advantage.

Previous experience in retail, sales, or store operations is preferred.

Supervisory or team-leading experience is an advantage.

Strong communication, leadership, and interpersonal skills.

Good understanding of customer service and retail operations.

Basic computer knowledge and familiarity with POS systems.

Ability to monitor stock, organize tasks, and manage priorities.

Professional attitude, problem-solving skills, and attention to detail.

Ability to work shifts, weekends, and public holidays when required.

Preferred Skills

Retail Operations | Team Supervision | Sales Monitoring | Customer Service | Inventory Control | Stock Replenishment | POS Systems | Staff Training | Problem Solving

Category: Retailing / Supervisor
Industry: Retail / Supermarkets / Hypermarkets / FMCG / Consumer Goods