Retail Store Leader: Sales, Ops & Customer Experience

AlFuttaim; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al-Futtaim Retail is hiring an Assistant Store Manager in Abu Dhabi Emirate, United Arab Emirates for a Retail leadership role focused on sales performance, profitability, customer experience, team development, and effective store operations.

The role drives commercial targets while upholding merchandising, inventory, service, and high standards across the store, with a strong emphasis on coaching staff and using data to improve store results.

Qualifications

• Strong leadership and team-management capabilities.
• Excellent customer service orientation.
• Commercial awareness and understanding of retail performance.
• Ability to analyse reports and use data to support sales decisions.
• Good command of written and spoken business English.

Responsibilities

• Support achievement of store sales and profitability targets.
• Monitor performance across sales, payroll, shrink, and conversion.
• Develop and execute actions to maximise store sales.
• Control operating expenses in line with requirements.
• Review business reports and use performance data for commercial decisions.
• Identify opportunities to improve sales results and operational efficiency.
• Assist recruitment and development of store staff.
• Coach team on product knowledge, selling techniques, and merchandising.
• Lead staff meetings and communicate priorities clearly.

Skills

Leadership

Customer service

Retail analytics

Excel

SAP

English communication

Education

High school education or equivalent

Tools

Microsoft Outlook

Excel

SAP

Job description

Al-Futtaim Retail is hiring an Assistant Store Manager in Abu Dhabi Emirate, United Arab Emirates for a Retail leadership role focused on sales performance, profitability, customer experience, team development, and effective store operations.

The role drives commercial targets while upholding merchandising, inventory, service, and high standards across the store, with a strong emphasis on coaching staff and using data to improve store results.