Retail Sales & Service Pro — Customer Mastery

Apparel Group; Abu Dhabi; On-site; AED 22,000 - 45,000; Full time

Job summary

Apparel Group in Abu Dhabi is seeking a Customer Sales Associate to represent the brand in-store, deliver exceptional customer service, and support retail operations with a professional appearance and upbeat attitude.

You will greet customers, assist in selecting products, process payments, maintain visual merchandising, stock levels, and uphold loss prevention standards across varied shifts, including peak sale periods. Flexible to work extended hours during sales.

Responsibilities

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement

Job description

Apparel Group in Abu Dhabi is seeking a Customer Sales Associate to represent the brand in-store, deliver exceptional customer service, and support retail operations with a professional appearance and upbeat attitude.

You will greet customers, assist in selecting products, process payments, maintain visual merchandising, stock levels, and uphold loss prevention standards across varied shifts, including peak sale periods. Flexible to work extended hours during sales.