Retail Performance & Insights Lead

SEPHORA; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Sephora Dubai is seeking a Retail Performance & Operations Specialist to coordinate reporting, budget support, and store communications across the retail network. You will help align stores with latest guidelines and business priorities, ensuring accurate performance insights and timely follow-up.

The role involves managing weekly to quarterly retail meetings, consolidating content, and ensuring clear action plans.

Qualifications

• 5 years of experience in retail operations, commercial coordination, business analysis, or a similar support role.
• Bachelor's degree in Business Administration, Retail Management, Finance, Data Analytics, or a related field.
• Strong analytical and financial acumen, with the ability to interpret retail KPIs, identify trends, and translate data into clear, actionable insights.
• Advanced proficiency in Excel and PowerPoint, with experience preparing accurate reports, dashboards, presentations, and budget-related analyses.
• Excellent communication and coordination skills, with the ability to prepare clear retail communications and ensure effective information flow across stores and departments.
• Strong stakeholder management skills and confidence working cross-functionally with Retail, Finance, and other key departments.
• High attention to detail and a strong commitment to data accuracy, consistency, and timely follow-up.
• Excellent organisation, prioritisation, problem-solving, and critical-thinking skills, with the ability to manage multiple deadlines in a dynamic environment.

Responsibilities

• Prepare and share timely reports covering all key retail KPIs, including store scorecards, Click & Collect, Service, Love Meter and monthly achievements.
• Analyse performance, identify key trends, gaps, risks and opportunities.
• Provide actionable insights to support Retail Directors and store teams in defining corrective actions.
• Monitor performance against plan and flag deviations requiring immediate action.
• Lead the preparation and coordination of weekly, monthly and quarterly retail meetings.
• Coordinate with relevant departments and consolidate the required content and performance analysis.
• Ensure key performance gaps and action plans are clearly highlighted during meetings.
• Own the preparation, validation and distribution of retail communications.
• Develop and maintain a central communication channel serving as the reference point for stores, ensuring information is accurate, accessible and easy to find.
• Manage a dedicated WhatsApp group for urgent and quick updates.
• Act as the Novelties Champion / point of contact.
• Ensure all launch information is accurately cascaded to stores and properly understood and implemented.
• Monitor execution versus the launch plan and alert the relevant departments immediately when deviations are identified.
• Own and maintain the Store DB platform, ensuring all information is accurate and up to date.
• Maintain key store information, including sales area, working hours, KCP information and store photos.
• Ensure the database remains a reliable source of information for Retail and relevant stakeholders.

Skills

Excel

PowerPoint

Data analytics

Stakeholder management

Education

Bachelor's degree in Business Administration, Retail Management, Finance, Data Analytics, or related field

Tools

Excel

PowerPoint

Job description

Sephora Dubai is seeking a Retail Performance & Operations Specialist to coordinate reporting, budget support, and store communications across the retail network. You will help align stores with latest guidelines and business priorities, ensuring accurate performance insights and timely follow-up.

The role involves managing weekly to quarterly retail meetings, consolidating content, and ensuring clear action plans.