Retail Performance & Operations Strategist

Sephora company; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Sephora Dubai seeks a Retail Performance & Operations Specialist to drive seamless coordination between stores and key departments through accurate performance reporting and timely follow-up on initiatives and launches.

You will prepare KPI reports, analyse trends, support budgeting and ensure data accuracy across retail and finance. Strong Excel and PowerPoint skills and cross-functional collaboration are essential.

Qualifications

• 5+ years of experience in retail operations, commercial coordination, business analysis, or a similar support role in a fast-paced retail environment.
• Bachelor’s degree in Business Administration, Retail Management, Finance, Data Analytics, or a related field.
• Strong analytical and financial acumen with the ability to interpret retail KPIs and translate data into actionable insights.
• Advanced proficiency in Excel and PowerPoint, with experience preparing reports, dashboards, and budgets.
• Excellent communication and coordination skills to ensure effective information flow across stores and departments.
• Strong stakeholder management skills and ability to work cross-functionally.
• High attention to detail and commitment to data accuracy and timely follow-up.

Responsibilities

• Prepare and share timely reports covering key retail KPIs, store scorecards, Click & Collect, Service, Love Meter and monthly achievements.
• Analyse performance to identify trends, gaps, risks and opportunities.
• Provide actionable insights to support Retail Directors and store teams in corrective actions.
• Monitor performance against plan and flag deviations requiring action.
• Assist in annual, Ramadan, monthly budget preparation and daily target splits.
• Support Finance with commissions calculations and validations.
• Coordinate weekly, monthly and quarterly retail meetings with departments.

Skills

Analytical thinking

Financial acumen

Excel

PowerPoint

Communication

Coordination

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

Excel

PowerPoint

Job description

Sephora Dubai seeks a Retail Performance & Operations Specialist to drive seamless coordination between stores and key departments through accurate performance reporting and timely follow-up on initiatives and launches.

You will prepare KPI reports, analyse trends, support budgeting and ensure data accuracy across retail and finance. Strong Excel and PowerPoint skills and cross-functional collaboration are essential.