Retail Operations Manager

Metaforce Trading LLC; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Metaforce Trading LLC in Dubai seeks an experienced Retail Operations Manager to coordinate retail execution across UAE and regional markets. You will ensure brands are properly merchandised and supported at store level, while overseeing rollouts and timely project delivery.

You will lead merchandising standards, staff training, and strong partnerships with retailers and suppliers, gathering market intelligence to boost visibility and distribution.

Qualifications

• 3-5 years of experience in retail operations or senior visual merchandising.
• Experience with consumer electronics or lifestyle brands is an advantage.
• Strong understanding of retail environments and in-store execution.
• Experience coordinating projects with multiple stakeholders, including retailers and suppliers.
• Strong communication and relationship-building skills with retail management and store teams.
• Willingness to travel regularly across the UAE, Qatar, Kuwait and Egypt.

Responsibilities

• Coordinate and oversee in-store rollouts and promotions across markets.
• Liaise with retailers and suppliers to meet specifications and timelines.
• Monitor timelines and address delays or operational challenges.
• Ensure product distribution across stores for right products in right locations.
• Conduct regular store visits to audit execution and identify improvements.
• Ensure merchandising standards and brand guidelines are consistently applied.
• Monitor display quality, stock presentation, pricing communication, and brand visibility.
• Develop and maintain relationships with retail partners and store managers.
• Coordinate product training for retail staff across markets.
• Provide market feedback and actionable insights to internal teams.
• Track competitor activity and emerging retail trends.
• Identify distribution gaps and merchandising issues to improve performance.

Skills

Retail operations

Visual merchandising

Account management

Stakeholder coordination

Travel willingness

Tools

Microsoft Office

Excel

PowerPoint

Job description

Location: The Greens Dubai, UAE (with regional travel)

Markets Covered: UAE, Qatar, Kuwait, and Egypt

Employment Type: Full-Time

Job Description:

The Retail Operations Manager will be responsible for coordinating and overseeing retail execution across assigned markets, ensuring our brands are consistently represented, properly merchandised and effectively supported at store level.

Working closely with retail partners, suppliers and in-store teams, the role will oversee retail rollouts, merchandising standards, product distribution and staff training, while maintaining strong relationships with key retail departments.

The position will also play an important role in gathering market intelligence, providing actionable shop-floor feedback and identifying opportunities to improve brand visibility, distribution and retail performance.

Key Responsibilities:

Retail Operations & Execution

• Coordinate and oversee in-store rollouts, installations, promotional activities and retail projects across assigned markets.
• Liaise with retailers, suppliers and internal teams to ensure projects are delivered on time and according to agreed specifications.
• Monitor project timelines, follow up on outstanding actions and proactively address execution delays or operational challenges.
• Ensure product distribution and allocation across retail locations is coordinated efficiently, with the right products available in the right stores.
• Conduct regular store visits to monitor retail execution and identify areas requiring attention.

Merchandising & Brand Visibility

• Ensure merchandising standards and brand guidelines are consistently implemented across all retail locations.
• Monitor product placement, display quality, stock presentation, pricing communication and overall brand visibility.
• Identify opportunities to improve product positioning, shelf space and brand exposure within retail environments.
• Ensure promotional materials, fixtures and displays are installed, maintained and updated as required.
• Keep our brands top of mind with retail partners and in-store teams through regular engagement and communication.

Retail Partner & Account Management

• Develop and maintain strong working relationships with retail partners, particularly relevant category managers, store managers and merchandising teams.
• Maintain regular communication with key retail departments to support day-to-day operations and address any requirements.
• Coordinate with retail partners on new product introductions, distribution updates, promotional activities and merchandising initiatives.
• Follow up on retail requirements, opportunities and operational issues to ensure timely resolution.

Training & In-Store Engagement

• Coordinate and facilitate product and brand training sessions for retail staff across assigned markets.
• Ensure in-store teams are kept up to date on product launches, key features, promotions and brand developments.
• Share relevant product information, training materials and updates with retail staff.
• Build strong relationships with store-level teams to encourage product knowledge, engagement and brand advocacy.
• Gather accurate and consistent feedback from retail staff and customers through regular store visits and market interactions.
• Monitor competitor activity, customer preferences, product demand and emerging retail trends.
• Identify recurring customer questions, objections, product feedback and opportunities for improvement.
• Provide regular market updates and actionable insights to internal teams, ensuring feedback from each market is communicated clearly.
• Highlight distribution gaps, merchandising issues and opportunities to improve retail performance.

Skills & Qualifications:

• 3-5 years of experience in retail operations, senior visual merchandising, account management or a similar role.
• Experience working with consumer electronics, technology accessories or lifestyle brands is an advantage.
• Strong understanding of retail environments, merchandising principles and in-store execution.
• Experience coordinating projects and working with multiple stakeholders, including retailers and suppliers.
• Strong communication and relationship-building skills, with the ability to engage effectively with both retail management and store-level teams.
• Good organisational and project coordination skills, with the ability to manage multiple priorities and deadlines.
• Strong reporting skills and the ability to translate shop-floor observations into meaningful insights.
• Proactive, hands-on approach with a willingness to spend time in stores and work closely with retail teams.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Willingness and ability to travel regularly across the UAE, Qatar, Kuwait and Egypt.