Shopping Experience Team Leader | Retail | IKEA Al-Ain

Al Futtaim Private Company (LLC); Al Ain; On-site; AED 134,000 - 201,000; Full time

Job summary

The Shopping Experience Team Leader at Al Futtaim Private Company (LLC) in Abu Dhabi is responsible for driving sales growth while delivering a positive shopping experience and long-term profitability. The role focuses on building lifetime relationships with customers by aligning with IKEA's shopping methods and supporting the self-serve concept.

You will inspire and coach a team, ensure excellent service, manage staffing to meet targets, and collaborate with Finance to control costs.

Qualifications

• Proactive in identifying and resolving issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Leadership capabilities to guide the team.
• Retail experience is preferred (3–4 years).

Responsibilities

• Ensure customer guidance to promote easy flow.
• Maintain waiting time and queuing policy as per benchmark.
• Resolve customer complaints quickly and positively.
• Ensure co-workers provide excellent customer service.
• Motivate and inspire the team with product knowledge and local market insights.
• Coach co-workers in training paths and responsibilities.
• Ensure staff are aware of sales targets, services, and expectations.
• Maintain appropriate staffing levels in the department.
• Find more effective ways of working to reduce costs.
• Share departmental SOPs with co-workers.
• Receive, count and sign off cash float daily.
• Prepare reconciliation documents and investigate discrepancies with Finance.

Skills

Proactivity

Communication

Interpersonal skills

Leadership

Problem-solving

Education

High School education

Job description

Overview Of The Role

The Shopping Experience Team Leader is responsible for driving sales growth and ensuring a positive shopping experience while maintaining long‑term profitability. This role is key in establishing and retaining life‑long relationships with customers by aligning with IKEA s shopping methods and supporting the self‑serve concept. The leader will inspire and motivate the team leveraging product knowledge, market insights, and customer understanding to achieve sales targets and enhance customer satisfaction.

What You Will Do

• Ensure customer guidance is in place to promote easy customer flow
• Maintain waiting time and queuing policy as per benchmark
• Support co‑workers in resolving customer complaints quickly and positively
• Ensure co‑workers provide excellent customer service and acknowledge customers
• Motivate and inspire the team through knowledge of the IKEA product range, the local market, and IKEA customers
• Coach co‑workers supporting their training paths and developing key responsibilities
• Ensure all co‑workers are aware of sales targets, services, and expectations
• Ensure the right number of co‑workers are in place to run the department successfully
• Find more effective ways of working to reduce costs
• Ensure departmental SOPs are shared with co‑workers
• Receive, count and sign off cash float for the day from the Accounts Department
• Prepare reconciliation documents at the end of the business day managing discrepancies
• Collaborate with Finance to investigate discrepancies and ensure control on differences
• Organize cash and coins properly by denomination in the till

Required Skills To Be Successful

• Proactivity in identifying and resolving issues
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities
• Leadership skills to guide and motivate the team

What Qualifies You For The Role

• High School education required
• 3-4 years of experience in Retail
• Must have excellent communication and interpersonal skills
• Good command of English language, with Arabic preferred