Hostess

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Emirates Palace Mandarin Oriental Abu Dhabi is seeking a Hostess in the Food & Beverage Department. The role involves welcoming guests, seating them according to our standards, and supporting service during dining hours.

Responsibilities include maintaining table settings, handling bookings, and ensuring guest satisfaction. Multilingual ability is preferred, with Russian as a strong advantage in a luxury hotel environment.

Qualifications

• Minimum 1 year of experience in the same role in a luxury hotel is preferred.
• Excellent interpersonal and communication skills, customer service and professional attitude.
• Ability to provide top-notch customer service.
• Proficiency in additional languages is preferred.
• Fluency in Russian will be considered a strong advantage.

Responsibilities

• Welcomes guests and seats them according to Emirates Palace standards.
• Maintains table top setup, cleanliness and readiness for service.
• Handles telephone bookings and inquiries per Emirates Palace standards.
• Assists Restaurant Manager and team during service as required.
• Keeps guest history records up to date and shares guest feedback with management.

Skills

Interpersonal skills

Communication skills

Customer service

Professional attitude

Job description

About the job

Based At the Emirates palace Mandarin Oriental Abu Dhabi within the Food amp Beverage Department the Hostess is responsible for ensuring that the guests are welcomed to the restaurant and are seated in accordance with their wishes The Hostess reports to the Assistant Restaurant Manager

As Hostess you will be responsible for the following duties

• During the opening procedure ensure that the table top set up tent cards is set according to the restaurant s requirements
• Ensure that all table top items are clean and in good repair
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements
• Clean chair sofa cushions
• Set up the hostess desk according to the standards of Emirates Palace
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace
• Seat the guest according to the standards of Emirates Palace
• Assist with service as required by the Restaurant Manager
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints
• During the closing procedure ensure that all table top items are collected and cleaned as per the standards set by Emirates Palace
• To be present in the restaurant during service hours
• Ensure that all menus drinks lists and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace
• Assist Restaurant Manager in maintaining all guest history records
• Attend communication meetings briefings and training sessions as required by the Restaurant Manager Training Manager and Food and Beverage Manager
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace

As Hostess, we expect from you:

• Minimum 1 year of experience in the same role in a luxury hotel is preferred, resort experience will be an advantage.
• Excellent interpersonal and communication skills, customer service and professional attitude.
• Ability to provide top-notch customer service.
• Proficiency in additional languages is preferred.
• Fluency in Russian will be considered a strong advantage.