Restaurant Waiter / Waitress (Spanish Speaker)

Kempinski Hotel; Abu Dhabi; On-site; AED 33,000 - 47,000; Full time

Job summary

Kempinski Hotel Abu Dhabi is seeking a courteous and professional Waiter/Waitress to serve food and beverages in the assigned outlet, ensuring guest satisfaction and upselling in line with Kempinski’s DNA values.

You will report to Head Waiter / Supervisor and provide efficient service, stay knowledgeable about all hotel services and products, operate the POS system, and assist with opening and closing procedures.

Qualifications

• Courteous, professional service at all times.
• Knowledge of hotel services and products.
• Ability to upsell and offer alternatives.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Handle guest enquiries courteously and report feedback to supervisors.
• Operate the POS system and handle transactions.
• Follow opening and closing procedures for the outlet.
• Maintain cleanliness and organization of the work area.
• Monitor supplies and reduce wastage.

Skills

Customer service

Upselling

POS system operation

Tools

POS system

Job description

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.


• A courteous, professional and efficient service is provided at all times.


• All duties and tasks are performed as per the tasks required at the outlet.


• Be knowledgeable of all services and products offered by the hotel.


• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.


• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.


• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.


• Ensure that the place of work and surrounding area is kept clean and organized at all times.


• Successfully perform opening and closing procedures established for the assigned outlet


• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.


• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.


• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.


• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.


• Assist in carrying out scheduled inventories of products and operating equipment.