Restaurant Waiter / Waitress

Kempinski Hotel; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Kempinski Hotel in Dubai seeks a customer-focused F&B associate to deliver courteous service and drive sales in the assigned outlet. You will maintain product knowledge, upsell effectively, and ensure cleanliness and efficiency in opening/closing procedures while liaising with supervisors.

Strong English skills and team collaboration are essential. Experience in an F&B role and familiarity with a hotel POS system will support success in this position, along with a professional and ethical

Qualifications

• Experience in an F&B service role.
• Excellent English oral and written skills; additional language is an advantage.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organizational and time management skills.
• Professional, confidential and ethical approach at all times.
• Ability to identify and delegate tasks effectively.

Responsibilities

• Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Assist in carrying out scheduled inventories of products and operating equipment.

Skills

F&B service

English skills

Upselling

POS system

Time management

Customer service

Tools

POS system

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Assist in carrying out scheduled inventories of products and operating equipment.

Skills

Experience in an F&B service role. Excellent english oral and written skills. Additional language is an advantage. Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times. Ability to identify and delegate tasks effectively