Restaurant Waiter

Y-Axis; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Kempinski in Dubai is seeking a courteous and professional service colleague to join our luxury dining team. The role involves serving guests in the outlet, presenting menus, upselling, and ensuring a seamless, memorable experience in line with Kempinski's DNA.

You should have 1–2 years of experience in a similar position, preferably in an international five-star hotel. The successful candidate will maintain a tidy dining area, handle orders via POS, and address guest inquiries with poise.

Qualifications

• Minimum of 1–2 years experience in a similar position.
• Preferably in an international, luxury five‑star hotel.

Responsibilities

• Take accurate food and drinks orders using a POS system and communicate with Kitchen staff.
• Present menus and provide information on portions, ingredients and allergies.
• Upsell items and offer alternatives.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect payments.
• Ensure the place of work and surrounding area is kept clean and organized at all times.
• Handle guest inquiries courteously and report feedback to supervisors.

Skills

Guest service

Upselling

POS system

Food & Beverage knowledge

Communication

Tools

POS ordering software

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction. A courteous, professional and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization Communicate order details to the Kitchen Staff Serve food and drink orders Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Desired Candidate Profile

• Minimum of 1 to 2 years experience in a similar position
• Preferably in an international, luxury five-star hotel