Restaurant Waiter / Waitress

Kempinski Hotels SA; Dubai; On-site; AED 47,000 - 76,000; Full time

Job summary

Kempinski Hotels SA in Dubai is seeking a Restaurant Waiter/Waitress to join the Food & Beverage team. You will deliver courteous, professional service to guests, upsell menu items and ensure a memorable dining experience consistent with Kempinski’s luxury standards.

Reporting to the Head Waiter / Waitress and supervisors, you will maintain spotless outlets, know the menu, handle guest inquiries, operate the POS, and support inventory and opening/closing procedures.

Qualifications

• Experience in an F&B service role.
• Excellent English oral and written skills; additional language is an advantage.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organizational and time management skills; professional, confidential and ethical.
• Ability to identify and delegate tasks effectively.

Responsibilities

• Report to Head Waiter / Waitress and other supervisory staff.
• Provide courteous, professional, and efficient service at all times.
• Be knowledgeable of all hotel services and products.
• Upsell menu items and explain alternatives.
• Maintain clean and organized work areas and outlets.
• Operate the POS system as trained.
• Follow hotel policies on fire, hygiene, health and safety.
• Assist in opening and closing procedures.
• Handle guest inquiries and report feedback to supervisors.
• Assist in inventory of products and equipment.

Skills

F&B service experience

English proficiency

Guest relations

Organizational skills

Time management

Task delegation

Tools

POS system

Job description

Restaurant Waiter / Waitress

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Assist in carrying out scheduled inventories of products and operating equipment.

Job Requirements

• Experience in an F&B service role.
• Excellent english oral and written skills. Additional language is an advantage.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times.
• Ability to identify and delegate tasks effectively

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.