Restaurant Waitress / Hostess

Kempinski Hotel; Dubai; Hybrid; AED 60,000 - 100,000; Full time

Job summary

Kempinski Hotel in Dubai seeks an experienced F&B service professional to join our luxury restaurant team. You will uphold HACCP standards, maintain high service levels, and upsell menu items while coordinating with a multinational staff.

You will also manage opening/closing procedures, inventory, and guest relations to ensure unforgettable guest experiences. The role requires strong English communication, teamwork under pressure, and a passion for European luxury hospitality.

Qualifications

• Experience in an F&B service role required.
• Ability to work and communicate in a multinational environment.
• Excellent written and verbal English skills.

Responsibilities

• Adhere to hotel policies on fire safety, hygiene, and HACCP.
• Manage service team with delegated tasks; ensure high quality of product and service.
• Provide courteous, professional service and upsell menu items.
• Operate the POS system per responsibility level; assist opening/closing procedures.
• Maintain clean, organized work area and monitor supplies to reduce waste.
• Attend staff meetings and trainings; support in inventories and duties as needed.

Skills

F&B service experience

Multinational environment

English proficiency

Teamwork under pressure

Upselling/communications

Education

Hospitality Management or related field

Job description

Key Responsibilities

All rules amp regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP The service team is well managed having delegated the appropriate tasks to the team members A High quality of product and service is maintained in the outlet The outlet is developed in an entrepreneurial manner looking for opportunities to generate more business at all times Responsible to Assistant Restaurant Manager Restaurant ManagerReport to duty punctually wearing the correct uniform clean and well pressed including appropriate shoes polished and nametag at all times according to the hotels dress code amp Kempinski grooming standards maintaining a high standard of personal appearance and hygiene at all times A courteous professional and efficient service is provided at all times All duties and tasks are performed as per the tasks required at the outlet Be knowledgeable of all services and products offered by the hotel Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives Monitor operating supplies equipment and reduce spoilage and wastage successfully Ensure that the place of work and surrounding area is kept clean and organized at all times Successfully perform opening and closing procedures established for the assigned outletHandle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department Understand and strictly adhere to the rules amp regulations established in the hotel s policy manual and the hotel s policy on fire hygiene health amp safety Maintain a good rapport and work relation with staff in the assigned department and within the hotel Attend and contribute to all staff meetings departmental trainings and hotel initiated trainings scheduled Undertake reasonable tasks and secondary duties as assigned by the Department Head Respond to any changes in the department as dictated by the hotel management Assist in carrying out scheduled inventories of products and operating equipment Perform any other assigned reasonable duties and responsibilities as assigned Project at all times a positive and motivated attitude and exercise self-control Maintain and update the restaurants guest history Maintain a legible and up to date reservation book Maintain and coordinate the printing of the respective restaurant menus Maintain excellent communication to all related departments i eGuest Services and Concierge departmentsRestaurant ReservationsAll other F amp B outlets In Room dining and Banquet ServiceAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills Knowledge and Expertise

• To fill the position the following is required: Experience in an F&B service role.
• Hospitality Management or related field.
• Ability to work and communicate in a multinational enviroment: Local language excellent oral and written skills.
• English excellent oral and written skills.
• Additional language beneficial.
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.

Skills Knowledge and Expertise

• To fill the position, the following is required:Experience in an F&B service role.Hospitality Management or related fieldAbility to work and communicate in a multinational enviroment: Local language excellent oral and written skills.English excellent oral and written skills.Additional language beneficial.Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.Excellent written and verbal communication skills.Excellent organizational and time management skills.Applies a professional, confidential and ethical approach at all times.Works in a safe, prudent and organized manner.To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Passionate for Food & BeveragePeople OrientedPassionate for European luxuryEntrepreneurialStraightforwardSense of responsibilityTeam playerAnalytical thinkerFlexible and reliableTolerant and open mindedWorks well under pressure