Restaurant Operations Supervisor – Guest Excellence

Le Méridien Hotels & Resorts; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Le Méridien Hotels & Resorts in Dubai is seeking a Restaurant Supervisor to oversee daily restaurant operations, ensuring a professional, guest‑centered service. The role requires supervising staff, briefing teams, managing seating and service flow, and upholding safety and quality standards.

You will collaborate with the culinary team to relay guest feedback, dietary needs, and service priorities, while mentoring staff to elevate guest experiences and maintain consistent operations on shift.

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Supports and supervises the daily operation of the restaurant to ensure smooth, efficient service.
• conducts pre-shift briefings to communicate business levels, VIP guests, special occasions, menu updates, promotions, guest preferences, and priorities.
• Monitors seating, allocation and service flow to minimize guest waiting times.
• Ensures guest needs are anticipated and addressed throughout the dining experience.
• Completes opening and closing procedures and ensures supplies and equipment are ready.
• Inspects areas for cleanliness, safety, and compliance with standards.
• Maintains FIFO and proper stock rotation; conducts inventories and requisitions.
• Coordinates maintenance requests and repairs of furnishings and equipment.
• Adheres to Food & Beverage policies, SOPs, and quality standards; seeks efficiency improvements.
• Welcomes guests, engages on floor, gathers feedback, and ensures guest satisfaction.
• Communicates menus, ingredients, allergens, and promotions to guests; supports service priorities with culinary team.
• Ensures the team delivers attentive, personalized service and handles guest concerns professionally.
• Maintains knowledge of offerings to confidently assist guests and enhance dining experience.

Skills

Guest service

Team supervision

Operations coordination

Communication

Education

High school diploma or GED

Job description

Le Méridien Hotels & Resorts in Dubai is seeking a Restaurant Supervisor to oversee daily restaurant operations, ensuring a professional, guest‑centered service. The role requires supervising staff, briefing teams, managing seating and service flow, and upholding safety and quality standards.

You will collaborate with the culinary team to relay guest feedback, dietary needs, and service priorities, while mentoring staff to elevate guest experiences and maintain consistent operations on shift.