Restaurant Operations Manager

L'ETO Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

L'ETO Group in Abu Dhabi is seeking a hands-on Restaurant Manager to translate business direction into daily execution across the restaurant and central office.

You will build structure, connect departments, and drive operational and service excellence with a focus on KPIs, guest experience, and staff development.

The role requires strong leadership, cross-functional collaboration, and a proven track record in managing restaurant or F&B operations.

Qualifications

• Proven experience managing restaurant or F&B operations with a hands-on approach.
• Experience collaborating with restaurant teams and central-office support functions.
• Strong understanding of operational KPIs, cost control, procurement, inventory, staffing and service standards.

Responsibilities

• Establish daily routines, SOPs, KPIs and control systems for consistent execution.
• Coordinate restaurant operations with marketing, procurement, finance, HR and central office.
• Maintain a sleek restaurant environment via proactive maintenance and contractor management.
• Develop and manage guest-facing entertainment aligned with concept and objectives.
• Improve guest experience by analyzing feedback and adjusting service standards.
• Lead hands-on operations and drive solutions from action to completion.
• Drive KPIs, expenses, stock, staffing, and overall execution quality.
• Prioritize product positioning to boost sales through effective service.

Skills

Restaurant operations

Hands-on leadership

Cross-department coordination

Operational KPIs

Cost control

Guest experience

Job description

Restaurant Operations | Abu Dhabi | Licensed Concept

About the Role

We are looking for a hands-on, operations-driven Restaurant Manager who can turn business direction into consistent daily execution. The ideal candidate is a strong operator who builds structure, connects departments, and drives operational and service excellence across the restaurant and central office.

Key Responsibilities

• Operational Excellence: Establish and maintain effective daily routines, SOPs, checklists, KPIs, and control systems to ensure consistent execution.
• Cross-Departmental Coordination: Connect restaurant operations with marketing, procurement, warehouse, finance, HR, and central office, ensuring timely delivery and clear accountability.
• Restaurant Maintenance & Presentation: Maintain a sleek, well-presented restaurant environment through proactive maintenance, effective contractor management, and timely resolution of technical and aesthetic issues, ensuring the best overall guest experience.
• Entertainment & Guest Engagement: Develop and manage suitable entertainment programs aligned with the restaurant concept, target guest profile, and commercial objectives.
• Guest Experience & Service Excellence: Understand the guest profile, study guest behaviour and feedback, and translate insights into improved service standards, guest engagement, and sales opportunities.
• Hands-on Leadership: Personally engage in operational processes, identify weaknesses, and drive solutions from initial action through to completion.
• Business Performance: Drive operational KPIs, expenses, stock, staffing, payments,and execution quality, ensuring efficiency and accountability.
• Sales & Product Performance: Prioritize the restaurant product, ensure effective product positioning and marketing, and drive sales through strong operational execution by service team engagement.
• Team Development: Build a healthy, supportive work environment that promotes teamwork, ownership, professional development, and performance motivation.
• Continuous Improvement: Identify gaps in existing routines and implement practical improvements that strengthen the overall operating system.

Candidate Profile

• Proven experience managing restaurant or F&B operations with a strong practical, hands-on approach.
• Experience working with both restaurant teams and central-office support functions.
• Strong understanding of operational KPIs, cost control, procurement, inventory, staffing, and service standards.
• Ability to establish effective processes and deliver results with limited resources.
• Strong organisational, communication, and problem-solving skills.
• A proactive leader who combines operational discipline with a positive, people-focused management style.

Our Ideal Candidate

A systematic and accountable operator who connects people, processes, and departments; understands the guest; develops a motivated team; and ensures that business and product direction are consistently translated into operational and service excellence.