Restaurant Operations Lead — Service Excellence & KPIs

L'ETO Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

L'ETO Group in Abu Dhabi is seeking a hands-on Restaurant Manager to translate business direction into daily execution across the restaurant and central office.

You will build structure, connect departments, and drive operational and service excellence with a focus on KPIs, guest experience, and staff development.

The role requires strong leadership, cross-functional collaboration, and a proven track record in managing restaurant or F&B operations.

Qualifications

• Proven experience managing restaurant or F&B operations with a hands-on approach.
• Experience collaborating with restaurant teams and central-office support functions.
• Strong understanding of operational KPIs, cost control, procurement, inventory, staffing and service standards.

Responsibilities

• Establish daily routines, SOPs, KPIs and control systems for consistent execution.
• Coordinate restaurant operations with marketing, procurement, finance, HR and central office.
• Maintain a sleek restaurant environment via proactive maintenance and contractor management.
• Develop and manage guest-facing entertainment aligned with concept and objectives.
• Improve guest experience by analyzing feedback and adjusting service standards.
• Lead hands-on operations and drive solutions from action to completion.
• Drive KPIs, expenses, stock, staffing, and overall execution quality.
• Prioritize product positioning to boost sales through effective service.

Skills

Restaurant operations

Hands-on leadership

Cross-department coordination

Operational KPIs

Cost control

Guest experience

Job description

L'ETO Group in Abu Dhabi is seeking a hands-on Restaurant Manager to translate business direction into daily execution across the restaurant and central office.

You will build structure, connect departments, and drive operational and service excellence with a focus on KPIs, guest experience, and staff development.

The role requires strong leadership, cross-functional collaboration, and a proven track record in managing restaurant or F&B operations.