Restaurant IT Systems Support Specialist (Onsite/Remote)

Americana Restaurants; Sharjah; Ibrido; AED 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Americana Restaurants in the UAE seeks an experienced IT Support Engineer to provide onsite and remote technical support for restaurant technology across the network. You will install, configure, and troubleshoot NCR Aloha POS, KDS, BOH, printers, and peripherals; manage incidents in the ITSM system; and ensure SLA targets are met while supporting openings and renovations.

Candidates should have 4+ years GCC/UAE experience, a IT degree or diploma, and strong knowledge of Windows, networks, and

Competenze

• Must have 4+ years GCC/UAE experience in IT support.

Mansioni

• Provide onsite and remote technical support for restaurant IT systems across the UAE.
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Conoscenze

POS systems

NCR Aloha

KDS

BOH systems

Kitchen peripherals

Windows OS

Hardware troubleshooting

Networking fundamentals

ITSM tools

Incident management

SLA-based support

Database troubleshooting

POS application support

Analytical skills

Communication

Coordination

Onsite & remote support

Formazione

Bachelor’s degree or diploma in IT/CS

Strumenti

NCR Aloha

Descrizione del lavoro

Americana Restaurants in the UAE seeks an experienced IT Support Engineer to provide onsite and remote technical support for restaurant technology across the network. You will install, configure, and troubleshoot NCR Aloha POS, KDS, BOH, printers, and peripherals; manage incidents in the ITSM system; and ensure SLA targets are met while supporting openings and renovations.

Candidates should have 4+ years GCC/UAE experience, a IT degree or diploma, and strong knowledge of Windows, networks, and