Hostess

TU Holdings Group; Abu Dhabi; On-site; AED 28,000 - 45,000; Full time

Job summary

TU Holdings Group is seeking a friendly Restaurant Hostess in Abu Dhabi to provide a warm welcome and smooth seating flow. You will guide guests, manage reservations, and assist front-of-house operations to ensure a positive dining experience.

The role requires strong communication, multitasking abilities, and a courteous, professional demeanor in a fast-paced setting. UAE experience is preferred but not required.

Qualifications

• Strong hospitality and guest-service mindset.
• Experience in customer service or hospitality preferred.
• Ability to multitask in a fast-paced restaurant environment.

Responsibilities

• Greet guests warmly upon arrival and create a positive first impression.
• Escort guests to their tables and manage seating flow.
• Provide menu guidance, specials, and restaurant recommendations.
• Handle reservations via phone, online, or walk-ins and update the system.
• Maintain a clean, organized host stand and waiting area.
• Communicate guest needs to service staff and management.
• Assist with receptions tasks, takeout/delivery orders when required.
• Support event guest lists and VIP arrangements as needed.

Skills

Guest greeting

Multi-tasking

Communication

Customer service

Teamwork

Tools

POS software

Reservation system

Job description

The Restaurant Hostess is responsible for providing a warm and welcoming experience for guests ensuring smooth seating arrangements and assisting with front-of-house operations As the first point of contact the hostess sets the tone for the dining experience with professionalism and hospitality

Key Responsibilities

• Greet guests warmly upon arrival and create a positive first impression
• Escort guests to their tables while ensuring a smooth flow of seating arrangements
• Offer assistance with menu guidance specials and restaurant recommendations
• Manage guest preferences including seating requests and special occasions
• Communicate with guests politely and professionally addressing any initial concerns or requests
• Handle reservation bookings efficiently through phone online platforms or walk-ins
• Maintain and update the reservation system with accurate guest details and seating arrangements
• Organize the waitlist during peak hours providing guests with accurate wait-time estimates
• Ensure effective communication between guests and service staff regarding table availability
• Monitor guest turnover and adjust reservations as needed to maximize efficiency
• Work closely with servers managers and kitchen staff to ensure seamless dining service
• Monitor the dining area to identify available tables and clear space for incoming guests
• Anticipate guest needs by providing prompt assistance with additional seating requests high chairs or accessibility accommodations
• Assist with handling takeout or delivery orders when required
• Assist the reception team by answering phone calls responding to inquiries and providing information about the restaurant
• Confirm and update reservations special requests and group bookings
• Provide assistance with organizing guest lists for events large parties or VIP guests
• Manage customer feedback and communicate guest concerns to the appropriate personnel
• Perform light administrative tasks such as organizing menus maintaining cleanliness at the host stand and assisting with paperwork when needed
• Ensure the entrance reception and host stand remain clean and organized at all times
• Maintain the restaurant s professional appearance by arranging menus promotional materials and signage properly
• Assist in keeping waiting areas comfortable and inviting for guests
• Monitor restrooms and common areas reporting any maintenance or cleanliness issues

Previous UAE experience in a restaurant or food service role is preferred but not required.

Key Competencies

• Strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with restaurant management software is a plus.
• Flexible schedule (evenings, weekends, holidays).
• Ability to stand for extended periods.