Restaurant Hostess

palazzoversacedubai; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Palazzo Versace Dubai is seeking a Front-of-House Hostess to warmly welcome guests at a luxury venue in Dubai. You will manage reservations, greet guests, and coordinate seating to ensure a premium dining experience.

The ideal candidate has prior hostess or guest-facing experience, excellent English communication, and a polished appearance. Flexibility to work shifts, weekends, and holidays is essential in a luxury hospitality environment.

Qualifications

• Previous experience as a Hostess or in a similar guest-facing role.
• Excellent communication and interpersonal skills with a warm and approachable personality.
• Strong customer service skills and a genuine passion for hospitality.
• Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.
• Professional, confident, and well-presented with excellent grooming standards.
• Ability to remain calm, positive, and professional in a fast-paced environment.
• Good command of English; additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests warmly and manage seating with professionalism.
• Handle reservations, walk-ins, waiting lists, and table allocations.
• Escort guests to tables and present menus per service standards.
• Communicate guest preferences and VIP notes to the team.
• Respond to inquiries about menus, promotions, and facilities.
• Monitor guest flow and waiting times for a smooth experience.
• Coordinate with service staff and management to ensure seamless service.
• Maintain hostess area and uphold high cleanliness and grooming standards.

Skills

Guest-facing experience

Excellent communication

Customer service

Organizational skills

Grooming standards

Calm under pressure

English proficiency

Additional languages beneficial

Job description

Key Responsibilities:

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.

• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.

• Escort guests to their tables and present menus in accordance with service standards.

• Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.

• Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.

• Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.

• Coordinate closely with the restaurant service team and management to ensure seamless guest service.

• Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Candidate Requirements:

• Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant.

• Excellent communication and interpersonal skills with a warm and approachable personality.

• Strong customer service skills and a genuine passion for hospitality.

• Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.

• Professional, confident, and well-presented with excellent grooming standards.

• Ability to remain calm, positive, and professional in a fast-paced environment.

• Good command of English; additional languages are an advantage.

• Flexible to work shifts, weekends, and public holidays.