Hostess

RIXOS; Ras Al Khaimah; On-site; AED 33,000 - 50,000; Full time

Job summary

RIXOS in Ras Al Khaimah is seeking a friendly Hostess to create a warm first impression and guide guests to tables. You will manage reservations, welcomes, and coordinate with team to ensure smooth service.

Responsibilities include greeting guests, handling telephone inquiries, monitoring wait lists, and maintaining a clean hostess area. English speaking is essential, with Arabic or Russian language skills seen as a plus.

Qualifications

• Minimum 1 year experience as a Hostess or in a similar food and beverage role.
• Strong guest service and interpersonal skills.
• Ability to greet guests and manage reservations efficiently.

Responsibilities

• Welcome guests warmly and escort them to their assigned tables.
• Manage restaurant reservations, cancellations, table assignments and special requests.
• Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions and hotel services.
• Answer telephone enquiries professionally and according to service standards.
• Monitor guest flow and organize waiting lists during busy periods.
• Anticipate guest needs, respond promptly to enquiries and assist with resolving concerns.
• Conduct table visits and coordinate with the team to ensure guest satisfaction.
• Maintain a clean, organized and well-presented hostess desk and dining area.
• Support menu preparation, cashiering procedures and restaurant operations when required.
• Work closely with colleagues to deliver friendly, efficient and professional service.

Skills

Verbal communication

Guest service

Interpersonal skills

Professional appearance

Basic computer skills

Arabic language

Russian language

F&B knowledge

Job description

The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.

Key Responsibilities

• Welcome guests warmly and escort them to their assigned tables.


• Manage restaurant reservations, cancellations, table assignments and special requests.


• Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions and hotel services.


• Answer telephone enquiries professionally and according to service standards.


• Monitor guest flow and organize waiting lists during busy periods.


• Anticipate guest needs, respond promptly to enquiries and assist with resolving concerns.


• Conduct table visits and coordinate with the team to ensure guest satisfaction.


• Maintain a clean, organized and well-presented hostess desk and dining area.


• Support menu preparation, cashiering procedures and restaurant operations when required.


• Work closely with colleagues to deliver friendly, efficient and professional service.

Additional Information

• Flexible to work rotating shifts, weekends and public holidays as required by operational needs.


• Able to manage busy service periods, waiting lists, reservations and changing guest requirements.


• Maintains a professional appearance and high standards of personal hygiene.


• Demonstrates teamwork, professionalism and a warm, guest-focused approach.


• Committed to maintaining a clean, organized hostess area and following food safety, hygiene and health and safety procedures.


• Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities and service standards.

• Minimum of 1 year s experience as a Hostess or in a similar food and beverage role.


• Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage.


• Strong guest service and interpersonal skills.


• Pleasant, professional, and well-groomed appearance.


• Basic knowledge of food and beverage service.


• Basic computer skills.