Resort Ambassador: Create Unforgettable Guest Moments

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

JA The Resort in Dubai is seeking an exceptional Lady in Blue to become the heart of the guest experience and the face of our hospitality. As Resort Ambassador, you will deliver authentic service, anticipate guest needs, and create lasting memories from arrival to departure.

The role requires experience in guest relations and front office within a luxury, 5-star environment. You will warmly welcome guests, coordinate with departments, assist VIP arrivals, and uphold our Giving Our All standards

Qualifications

• Previous experience in Guest Relations, Front Office, or luxury hospitality.
• Experience within a 5-star hotel or resort environment.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• A genuine passion for service excellence.
• Fluency in English (additional languages are an advantage).

Responsibilities

• Provide personalized information about the resort's facilities, services, events, and local attractions.
• Anticipate guest needs and proactively offer assistance throughout their stay.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Coordinate with internal departments to ensure seamless guest experiences.
• Escort VIP guests and support special arrivals, departures, and events as required.
• Maintain an excellent knowledge of resort offerings and promote services where appropriate.
• Handle guest feedback with care and follow up to ensure satisfaction.
• Uphold JA Resorts & Hotels service standards and our culture of Giving Our All in every guest interaction.
• Perform any other duties assigned by the Assistant Guest Relations Manager.

Skills

Guest relations

Front Office experience

Luxury hospitality

Communication

Interpersonal skills

Attention to detail

Job description

JA The Resort in Dubai is seeking an exceptional Lady in Blue to become the heart of the guest experience and the face of our hospitality. As Resort Ambassador, you will deliver authentic service, anticipate guest needs, and create lasting memories from arrival to departure.

The role requires experience in guest relations and front office within a luxury, 5-star environment. You will warmly welcome guests, coordinate with departments, assist VIP arrivals, and uphold our Giving Our All standards